Customer Account Manager

Company Overview

Acquia empowers leading global brands to design impactful digital customer experiences. Centered on open-source Drupal, the Acquia Digital Experience Platform enables marketers, developers, and IT teams worldwide to rapidly create and deploy digital services that engage customers and boost business performance. Headquartered in the United States, Acquia is recognized by industry analysts as a market leader and is listed among the top software companies worldwide. With a global workforce spanning over 30 countries, Acquia is dedicated to innovation and future growth.

Role Summary

We are looking for a driven Customer Account Manager focused on increasing upsell and expansion revenue within a broad portfolio of existing customers. This role involves independently identifying and closing new growth opportunities, managing the customer relationship from start to finish, and collaborating with internal teams such as Customer Success, Support, and Renewals to ensure customer satisfaction and contract renewals. Success in this position will be measured primarily by your ability to grow account revenue across a diverse set of clients. This role suits a detail-focused professional who thrives in a fast-paced, multi-tasking environment and enjoys cross-functional collaboration.

Key Responsibilities

• Conduct proactive prospecting to discover upsell and cross-sell opportunities aligned with customers’ business goals.
• Consistently build and maintain a robust sales pipeline by uncovering whitespace within assigned accounts weekly.
• Employ value-based selling techniques that connect expansion discussions to clear business value and ROI.
• Develop and execute strategic territory plans to maximize customer retention and growth.
• Ensure retention through outstanding customer service and cultivating trusted long-term relationships.
• Coordinate with business users and procurement teams for timely account expansion while maintaining accurate CRM and sales records.
• Handle multiple accounts, systems, and administrative duties simultaneously in a dynamic environment.

Candidate Requirements

• 1-2 years of experience in a customer-facing capacity with proven interaction success with internal and external stakeholders.
• Self-driven to promote account retention and uncover expansion possibilities with minimal supervision.
• Strong collaboration and communication skills, capable of articulating complex solutions tailored to specific business needs.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and experienced with Salesforce.com or equivalent CRM software.
• Highly attentive to detail and able to perform well under pressure.

Additional Information

We value innovation and the integration of AI technologies to enhance workflows and outcomes. We seek team members eager to learn and collaborate using AI tools.

Our company offers exceptional benefits designed to support employees’ health and well-being, including competitive healthcare, wellness initiatives, flexible time off, parental leave, and recognition programs.

Compensation

The salary range for this full-time onsite role is $55,000 to $60,000 annually, with additional variable compensation eligibility. Final pay will be based on factors including location, relevant experience, and skillset.

Equal Opportunity Employer

Acquia is committed to equal employment opportunities and considers all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics under applicable laws.

Contact Details for Colorado Residents

Residents of Colorado may reach out to NA-recruiting@acquia.com regarding regulations C.R.S. 8-5-201. Further benefit information can be requested via contact.