Collections Team Leader

Overview

As a Collections Team Leader reporting to the Collection Manager or Area Collection Head, you will oversee and guide a group of collection executives to meet targeted loan recovery objectives. Your duties involve supervising both field and tele-collection operations, ensuring adherence to company protocols, enhancing team performance, and fostering positive customer interactions to reduce delinquent accounts.

Key Responsibilities

• Direct and inspire a team of collection staff.
• Assign and monitor daily collection tasks and portfolios.
• Enforce compliance with organizational policies and collection standards.
• Organize and supervise field visits for collection officers.
• Guarantee completion of all necessary customer visits.
• Validate field activities and collection efforts.
• Improve routing and deployment for optimal manpower usage.
• Meet monthly collection and recovery targets.
• Promptly follow up on overdue accounts.
• Analyze collection results by delinquency category and team member performance.

Qualifications and Experience

• Bachelor's degree in any field is preferred.
• At least 2 to 5 years’ background in loan collections, recovery, or financial services.
• Experience in team leadership is advantageous.
• Understanding of collection methodologies and recovery tactics.
• Skilled in MS Excel and collection software tools.
• Prepared to travel frequently for on-site collection activities.

Compensation and Benefits

• Competitive payment structure regarded as industry-leading.
• Salary coupled with performance-linked incentives.
• Allowance for travel outside the base location.