F
Collections Executive
Delhi-NCR, India · À temps plein
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- Expérience
- Jusqu'à 3 ans
- Salaire
- INR 15,000 – INR 16,000 / month
- Ouvertures
- 1
- Publié
- il y a 6 heures
- Mode de travail
- Au bureau
- Éducation
- 12th pass / Graduate
- Admissibilité
- Open to candidates with 12th pass or graduation qualification; freshers can apply. Experience up to 3 years in relevant areas preferred.
- CV
- Candidature requise
Description de l'emploi
Job Overview
We are seeking a dynamic Collections Executive responsible for recovering overdue payments from customers while maintaining courteous and professional relationships. This role demands excellent communication, effective negotiation, and persistent follow-ups to meet collection targets and ensure timely recovery of dues.
Primary Duties
- Communicate with customers via calls, emails, WhatsApp, or in-person visits regarding outstanding payments.
- Track and follow up on unpaid accounts to ensure prompt collections.
- Negotiate payment arrangements and settlements adhering to company guidelines.
- Address and resolve queries or disputes related to customer payments.
- Maintain comprehensive records of customer interactions and payment promises.
- Update the CRM system and prepare daily collection activity reports.
- Meet monthly collection targets and recovery goals.
- Collaborate with internal teams to handle billing and payment concerns.
- Adhere strictly to company policies and established collection procedures.
Candidate Requirements
- Minimum education: 12th pass or graduate level.
- Fresh graduates are encouraged to apply.
- Experience preferred in Collections, Recovery, BPO, Customer Service, Telecalling, or Sales roles.
- Excellent verbal and written communication abilities.
- Strong skills in negotiation and persuasion.
- Capability to handle customers and resolve conflicts effectively.
- A target-driven approach and commitment to meeting goals.
- Basic proficiency in MS Excel and customer relationship management software.
- Good time management and problem-solving abilities.
Compensation and Benefits
- Competitive monthly salary between 15000 and 16000 INR.
- Incentives based on performance.
- Bonuses tied to achievement of targets.
- Opportunities for career advancement.
- Comprehensive training and development programs.
- Encouraging and supportive workplace culture.
Additional Details
- Experience range accepted: 0 to 3 years.
- Location: Based on company requirements in Delhi-NCR region.
- Work schedule: 6 days per week.