Claims Adjuster - Professional Indemnity

About the Role

QBE Insurance, an international insurer operating across 26 countries with over 13,000 employees, is seeking a dedicated Claims Adjuster to join their FSM claims team in Leeds on a hybrid or remote basis. You will be responsible for examining, evaluating, and processing claim estimates and payments to ensure alignment with policy terms and QBE's Claims Philosophy.

Primary Responsibilities

• Handle complex professional indemnity claims from investigation to resolution while adhering to service level agreements (SLAs) and authority limits.
• Deliver high-quality claims service by verifying policy coverage, negotiating settlements, and managing disputed and material claims economically.
• Accurately reserve liabilities to maintain transparency on company obligations.
• Respond proactively and punctually to correspondence from brokers and clients to maintain professional service standards.
• Manage and reconcile estimates and billings prepared by clients' service providers and brokers.
• Engage regularly with key stakeholders including customers, brokers, and internal teams.
• Support the implementation of claims strategies contributing to the achievement of business goals.
• Identify and investigate coverage issues ensuring contractual compliance.

Candidate Profile

• Preferred experience in handling professional negligence claims.
• Up-to-date knowledge of compliance, regulatory, and statutory requirements relevant to claims management.
• Proven ability to interpret and apply policy coverage details effectively.
• Strong organizational, investigative, analytical, and negotiation skills coupled with sound and impartial judgment.
• Excellent verbal and written communication and presentation abilities.
• Robust relationship management skills with the capability to work collaboratively.
• Proficient with MS Office and general IT tools.
• Applicants must have legal authorization to work in the UK; visa sponsorship is not available.

Benefits and Perks

• 30 days of annual leave with an option to purchase up to 2 additional days.
• Flexible work arrangements including part-time, job sharing, and compressed hours to support work-life balance.
• Automatic enrollment into the QBE pension plan with employer contributions of 10% of basic salary.
• Fully funded comprehensive private medical insurance covering employees and their families.
• Family-friendly policies providing 26 weeks of fully paid leave regardless of gender identity, sexual orientation, or route to parenthood.
• Ability to request up to 20 days per year for short-term remote work abroad from approved locations.
• Investment in sustainable pension options aligned with QBE's net-zero environmental goals.
• Cycle-to-Work scheme allowing purchase of a bike and/or accessories up to the value of £5,000 to encourage healthy commuting.

Awards and Recognition

• 2025 Insurance Post British Insurance Awards: Commercial Lines Insurer of the Year, Reinsurer of the Year - QBE Re, ESG, Diversity, Equity and Inclusion Initiative of the Year.
• 2023 Insurance Post British Insurance Awards: Rated as a 5-Star Employer.

Additional Information

This position involves working within a collaborative and supportive environment where you can make a meaningful impact on customers and the business. QBE is committed to equality and diversity and adheres to all applicable equal employment opportunity laws.