Change Management Director - Organisation Change / Target Operating Model

Position Overview

Our client is undergoing a comprehensive strategic transformation across all business functions to enhance client offerings in a digitally driven environment. This transformation focuses on increasing efficiency, optimizing processes, improving effectiveness, and delivering added value to the business. The ultimate goal is to enhance the customer journey by standardizing, automating, and working more intelligently, thereby ensuring consistent positive experiences across global regions.

Key Responsibilities

• Develop and implement a comprehensive change management strategy addressing organizational impacts.
• Create, advance, and continuously update plans to facilitate change adoption company-wide.
• Coach and guide the Senior Leadership Team (SLT) to effectively lead through change in a multinational context.
• Assess organizational readiness, awareness, and willingness to embrace change.
• Build and sustain strong relationships with critical stakeholders throughout the transformation process.
• Define success criteria for change initiatives and measure their impact across different business units.

Candidate Profile and Requirements

The ideal candidate will possess over ten years of experience leading large-scale organizational change initiatives, particularly within the financial services sector. They should be adept at applying structured change management processes, demonstrate a hands-on approach, and have a deep understanding of how change affects employee experience. The role demands the ability to engage executives and employees alike, illustrate best practices and tangible value addition, and deliver improvements in client experience, organizational design, target operating models, scalability, and adoption through coaching and training.