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Care Onboarding & Relationship Specialist
Sydney, New South Wales, Australia · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 6 jours
- Mode de travail
- Au bureau
- Éducation
- Certificate III or IV in Individual Support or Community Services or related field
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Role
The Well Team is dedicated to providing transformative care and support to individuals navigating the NDIS system through its innovative WorkWell™ Model. This model emphasizes personalized and exceptional assistance to help participants achieve their goals and foster greater independence. As a Care Onboarding & Relationship Specialist, you will be the initial point of contact for new participants, setting a positive tone for their care journey through your expertise, compassionate approach, and thorough attention to detail.
Responsibilities
- Perform comprehensive initial assessments to understand each participant's objectives, preferences, and support needs.
- Align participants with appropriate support workers and services tailored to their assessed needs and aligned with NDIS funding categories.
- Manage service agreements, deliver welcome packages, and organize introductory meetings to ensure a seamless transition into care.
- Accurately record all onboarding related details in the participant management system.
- Maintain ongoing relationships by regularly checking participant satisfaction and promptly escalating any concerns to the Care Management team.
- Collaborate closely with support coordinators and care managers to ensure seamless service delivery.
Qualifications and Skills
- Prior experience in NDIS participant onboarding or a comparable client-centric position.
- Certificate III or IV in Individual Support, Community Services, or a related discipline.
- Solid understanding of NDIS plans, funding categories, and participant rights.
- Excellent verbal and written communication abilities.
- Possession of or willingness to obtain a Working with Children Check and NDIS Worker Screening Clearance.
Key Performance Indicators
- Completion rate of participant onboarding processes.
- Participant satisfaction ratings.
- Duration until first service delivery post onboarding.
- Accuracy and compliance in documentation.
- Participant retention measured at the 90-day milestone.
Additional Information
- Employment Type: Full-Time
- Location: Sydney, New South Wales, Australia
- Department: Care Management
- Reporting To: National Care Manager
- Start Date: Immediate