Branch Manager

Position Overview

We are searching for a motivated and people-centric Branch Manager to spearhead our branch operations and boost performance throughout your designated region. You will be responsible for the branch's financial outcomes, cultivating customer relationships, and nurturing a positive team atmosphere by establishing a clear strategic vision and leading by example to hit targets related to revenue, profit, and cash flow.

Key Responsibilities

• Oversee financial results by managing your branch's budget and formulating a comprehensive business plan that offers clear guidance to your team.
• Expand the customer base by assessing the potential within your territory, conducting systematic outreach, and pinpointing opportunities to optimize sales and revenue.
• Lead and develop your team by recruiting, coaching, and mentoring branch employees while exemplifying high standards yourself.
• Manage accurate customer relationship management (CRM) systems and branch reporting to ensure up-to-date data.
• Become highly knowledgeable about our product offerings to effectively assist both customers and staff.
• Promote health and safety by maintaining a secure work environment, proactively managing risks, and fostering a robust safety culture.
• Ensure branch presentation, customer service quality, and operational processes align with company standards.

Qualifications and Skills

• Demonstrated leadership in managing teams within a customer service setting, with proven success in mentoring staff to achieve superior performance.
• Strong results orientation coupled with accountability and proactive execution skills.
• Good commercial understanding to grasp business drivers and effectively discuss business matters.
• Exceptional customer service capabilities and aptitude for building lasting client relationships.
• Meticulous attention to detail, especially concerning orders, reporting accuracy, and overall branch performance.
• Ability to perform calmly and efficiently under pressure while managing diverse tasks.
• Proficient computer skills including Outlook, Excel, and ERP platforms; experience with M3 is advantageous.
• Possession of a valid Class 1 driver’s licence with F endorsement.
• Physically fit enough to safely handle products weighing up to 20 kilograms.

Company Values

We embrace principles where individuals are valued, integrity guides our actions, and meaningful connections with customers are paramount. If these ideals resonate with you, we encourage you to apply.

Opportunity

If you are a natural leader enthusiastic about people, customer relations, and driving measurable outcomes, we look forward to engaging with you.