Assistant Manager of Technology

Company Overview

Air India SATS Airport Services Private Limited (AISATS) is a premier gateway services company in India, formed as a 50-50 joint venture between Air India Limited (under TATA Group) and SATS Ltd., a leading global air cargo handler and Asia's top airline caterer. The company has been delivering exemplary service and operational excellence for over a decade by leveraging its profound expertise in the aviation sector. AISATS offers comprehensive ground handling services including passenger and baggage management, ramp services, aircraft interior cleaning, load control, flight operations, and handling various categories of cargo such as general, perishable, transshipment, courier, and special cargo.

Role Summary

The position of Assistant Manager - Technology is situated at AISATS Noida Cargo Terminal Private Limited (ANCTPL), a fully-owned subsidiary. This role involves managing technological infrastructure and support to enhance operational efficiency.

Primary Responsibilities

• Set up and maintain servers, network documentation, and standard operating procedures to sustain peak network performance and availability.
• Administer installation and upkeep of diverse software and hardware components within a networked environment.
• Conduct routine backups of server and database data, plan efficient data storage strategies, and manage network and server tools while utilizing advanced troubleshooting techniques for operating system issues.
• Resolve challenges related to server administration, application conflicts, and system bugs.
• Provide end-user support by addressing queries related to information systems and software, including managing security domains, user profiles, and network resource directories.
• Evaluate IT requirements covering software, hardware, and peripherals to meet organizational needs.
• Oversee process performance, identify areas for enhancement, and implement measures to improve client satisfaction.
• Analyze business demands, lead initiatives to establish IT infrastructure, both hardware and software.
• Perform periodic assessments and acceptance tests to verify equipment performance standards.
• Deliver comprehensive IT support including hardware and software troubleshooting and repairs.
• Collaborate with management to develop strategic plans for adopting new technologies that optimize organizational operations.
• Ensure adherence to quality, safety, and security protocols in daily operations, making essential operational decisions regarding safety and security during duty hours.

Qualifications & Skills

• Preferred academic qualification is a bachelor's or master’s degree in Information Technology or a relevant university degree.
• Excellent communication skills with fluency in both written and spoken English.
• High energy and proactive approach towards work.
• Strong analytical and problem-solving capabilities.
• Ability to collaborate effectively within a team and adapt to changing requirements.