Assistant Manager – FC Operations

About the Role

This position supports supply chain and fulfilment centre operations for an e-commerce fashion and beauty business based in Riyadh, Saudi Arabia. The role reports to the Manager – Supply Chain and focuses on ensuring smooth execution across warehouse, 3PL, returns, inventory, and process-improvement activities.

Company Overview

The employer is a fashion and beauty e-commerce brand launched in 2019 by Landmark Group. It serves customers across the GCC and India with a large catalogue of affordable, trend-led products for men, women, children, and beauty shoppers. The company aims to deliver fast, seamless service and personalised shopping experiences while continuing to broaden its curated assortment.

Key Responsibilities

• Serve as the main operational contact for the 3PL fulfilment centre team.
• Track compliance with service levels across inbound, outbound, dispatch, and returns processes.
• Review daily performance, identify issues early, and push for operational improvements.
• Hold routine daily and weekly reviews with the 3PL partner to monitor progress and close action items.
• Resolve operational delays, process blockers, and escalations in a timely manner.
• Measure performance against key KPIs such as order fulfilment turnaround time, pick-and-pack output, and return processing speed.
• Spot performance gaps and implement corrective measures to achieve targets.
• Maintain inventory accuracy between the warehouse management system and actual stock.
• Oversee GRN, put-away, cycle counts, and stock reconciliation activities.
• Support shrinkage control and close inventory discrepancies.
• Manage the full returns workflow, including quality inspection and final disposition such as re-stock, liquidation, or return to vendor.
• Ensure quality checks cover size, colour, damage, usage, and other relevant conditions.
• Work with planning, transport, finance, and technology teams to keep operations aligned.
• Coordinate on demand forecasts, peak readiness, and capacity planning with business stakeholders.
• Assist with cross-border movements and related documentation, including shipments between KSA and UAE.
• Monitor cost per unit and identify opportunities to improve efficiency.
• Control extra operational costs such as storage, labour, pallets, and freight.
• Support automation, productivity, and process-improvement initiatives.
• Contribute to warehouse migrations, ramp-ups, and new fulfilment centre launches.
• Help implement SOPs, standardise processes, and ensure adherence to safety and audit requirements.
• Perform regular audits to confirm quality and process compliance.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, or Operations.
• 5 to 8 years of experience in e-commerce warehouse or 3PL operations.
• Hands-on experience in managing vendors and external logistics partners.
• Prior exposure to warehouse management systems; experience with Increff is preferred.
• Background in returns handling, quality control, and liquidation workflows.
• Experience supporting warehouse relocation, migration, or scale-up projects.
• Knowledge of cross-border logistics and shipping documentation.
• Strong analytical thinking and structured problem-solving ability.
• Effective communication and stakeholder management skills.

Additional Information

The employer states that it is committed to an inclusive and diverse workplace and provides equal opportunity to all employees and applicants. Hiring decisions are made without discrimination based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status.