Assistant Manager

Company Overview

Carly | كارلي is a modern e-commerce business focused on changing the way car buying and selling works online. The organization is developing a smart super app that combines vehicles, related services, and digital tools into a single, easy-to-use experience. The team works on a customer-first automotive marketplace, using scalable technology in a fast-moving and collaborative setting.

Role Summary

This full-time, on-site Assistant Manager position in Riyadh is responsible for supporting day-to-day operations and helping coordinate the team. The role includes tracking performance indicators, making sure operational processes and service quality standards are followed, and assisting with workflow management. It also requires working with different departments, using data to support decisions, and contributing to process enhancements.

Key Duties

• Oversee routine operations and keep work moving smoothly across the team.
• Monitor performance data and ensure targets, procedures, and service standards are maintained.
• Coordinate schedules and help organize daily team activities.
• Work with cross-functional teams to support execution and follow-through.
• Use data analysis and reporting to inform decisions and identify improvement opportunities.
• Handle escalated concerns and help resolve operational issues.
• Support the rollout of strategic initiatives and process updates.
• Contribute to a positive workplace culture and a strong customer and partner experience.

Candidate Profile

• Strong planning, prioritization, and coordination abilities for managing multiple responsibilities.
• Good communication and interpersonal skills for working with colleagues, stakeholders, and customers.
• Experience in reporting, analysis, and practical problem-solving.
• Familiarity with e-commerce, retail, or automotive operations is an added advantage.
• Ability to work on site in Riyadh and adapt to a dynamic environment.
• Comfort using digital platforms and tools for communication and task management.
• A background in supervisory or assistant management roles is beneficial.
• A bachelor’s degree in Business Administration, Management, or a related discipline is preferred.