Arabia Customer Service Specialist

Job purpose

The purpose of this position is to place greater emphasis on customer needs and strengthen the organisation’s customer-centric approach.

This opportunity is for someone who wants to contribute to a broader mission rather than simply take on a routine role.

Key responsibilities

• Own and support the Number 1 Supplier agenda program.
• Track shipment creation centrally across the Arabia region.
• Review and report on weeks-of-coverage status across Arabia.
• Work with stakeholders on loss tree analysis and the execution of corrective action plans.
• Measure, monitor, and improve customer service KPIs such as service level, OTIF, and case fill rate.
• Coordinate alignment across demand, supply, and customer experience teams.
• Spot service shortcomings and push continuous improvement initiatives proactively.

Required qualifications

• Strong analytical ability.
• Good understanding of finance-related concepts.
• Comfortable working in a data-focused environment.
• Effective at solving problems and making sound decisions.
• Advanced capability in Excel and reporting tools; Power BI knowledge is an added advantage.
• Able to handle several stakeholders and competing priorities at once.

Preferred background

• Experience in planning, either demand or supply.
• Prior exposure to customer service or customer experience work.
• Background in FMCG or CPG environments.
• Experience using SAP or a similar ERP platform.
• Understanding of supply chain KPIs and performance monitoring.

Equality and inclusion

The employer promotes equity, inclusion, and diversity across its workforce and encourages applicants who may need support or workplace adjustments during the hiring process to share those requirements when applying.