Admission Counsellor

Role Overview

We are seeking an Admissions Counsellor who is highly customer-focused and thrives in dynamic, evolving business environments. This role involves lead generation, customer engagement, understanding client requirements, and facilitating a seamless sales journey. The candidate should be comfortable making numerous daily calls, collaborating with channel partners, stimulating interest, qualifying leads, and closing deals.

Key Responsibilities

• Manage and convert inquiries for diverse programs partnered with prestigious universities and institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, and MICA.
• Offer comprehensive guidance to prospective students through various communication channels including phone, email, chat, and social media.
• Leverage existing customer networks to identify referrals and expand the sales pipeline.
• Update all lead interactions and conversion statuses promptly in the CRM (Salesforce) system.
• Ensure strict compliance with internal sales processes, utilize relevant tools, and maintain meticulous data records.
• Consistently achieve and surpass weekly, monthly, and quarterly revenue targets and enrollment figures.
• Effectively manage objections and conduct price negotiations to boost sales revenue.
• Maintain ongoing communication until the learner completes the onboarding process.

Required Skills and Qualifications

• Exceptional command of written and verbal English communication skills.
• Strong sales acumen enabling clear articulation of program benefits and proficient closure of applications.
• Friendly and engaging personality with an approachable demeanor.
• Patience and deep empathy to handle various situations thoughtfully.
• A dedicated passion for delivering the highest standards of customer service continuously.
• Ability to collaborate as part of a team, as well as independently manage priorities, meet deadlines, and achieve targets.
• Basic knowledge of Microsoft Office applications including Outlook, Word, and Excel is advantageous.

Eligibility

Open to any graduates who have a passion for education and managing customer relationships.

Compensation

The role offers a salary ranging between 350000 to 450000 INR annually.