Service Assistant BMW (m/f/d)

About Müller-Gruppe

Müller-Gruppe ranks among Germany's top 100 automotive dealer groups, representing brands like BMW, MINI, Peugeot, Skoda, Mazda, and Opel. This family-owned company currently employs around 300 staff across 17 dealerships situated in 11 locations in Saarland and Rhineland-Palatinate. With a passion for automobiles and embracing innovation, Müller-Gruppe has built a successful reputation.

We are a family-operated BMW dealership with deep expertise and enthusiasm for vehicles and technology. Offering a warm and friendly environment with outstanding customer service remains our priority. Join us as a motivated Service Assistant (m/f/d) supporting our BMW locations in Losheim and Simmern, and help us uphold our core values.

Responsibilities

• Assist and advise customers at the service counter and during their workshop visit
• Handle customer inquiries via personal interaction, phone, email, or online leads
• Arrange appointments efficiently
• Organize mobility solutions for customers
• Coordinate and communicate workshop orders among relevant parties
• Manage invoicing of workshop jobs and support administrative business tasks
• Deliver vehicles and explain invoices upon completion of repairs
• Support the service team with administrative duties
• Manage the cash register accurately
• Ensure high customer satisfaction through professional communication and prompt issue resolution

Requirements

• Completed commercial training or equivalent qualification
• Preferably experience in the automotive industry or a service environment
• Strong communication skills and customer-oriented mindset
• Organizational talent and ability to work independently
• Team player who remains calm and composed under pressure
• Basic knowledge of MS Office and familiarity with modern IT systems

Offer

• Diverse and responsible role with meaningful tasks
• Family-like, respectful work atmosphere within a thriving business
• Competitive salary with attractive benefits
• Permanent employment contract
• 30 days of annual leave
• Bonuses including holiday and Christmas pay
• Opportunities for professional development and career advancement

Contact

If interested, please submit your application online to Müller-Dynamic GmbH. Contact person: Martin Klees, In Bommersfeld 2, 66822 Lebach.