Membership Account Executive

About Leaders Performance Institute

The Leaders Performance Institute is a global membership community within Leaders Group aimed at elite sport performance professionals. Its mission is to enhance leadership skills holistically across teams to elevate performance by improving alignment, collaboration, planning, and technical knowledge.

Role Overview

The Membership Account Executive will be essential in providing a seamless, top-quality member experience throughout the Leaders Performance Institute membership journey. This role manages member portfolios from onboarding through renewal, cultivating strong relationships to boost engagement, satisfaction, and retention. The position demands close collaboration to ensure membership product features meet deadlines and quality standards, as well as maintaining accurate data and supplying insights for strategy and product improvement. Excellent communication, organization, a proactive outlook, and knowledge of the sports performance industry are fundamental.

Key Duties

• Oversee and support all membership processes, including onboarding and renewal, adhering to defined standards and practices.
• Handle a portfolio of member accounts to foster engagement, enrich experiences, and encourage retention and growth.
• Work cross-functionally to implement membership product features, achieving engagement targets.
• Execute membership communications plans to raise awareness and encourage participation in Institute products.
• Maintain comprehensive and compliant member data records.
• Track, analyze, and report member engagement and product usage, providing data-driven recommendations to enhance outcomes.
• Collaborate with Sales by offering insights on membership audiences and propositions during discovery meetings.
• Collect and relay market feedback for product development and marketing improvements.
• Build deep knowledge of the sports performance sector to act as an internal subject matter expert and share insights.

Candidate Requirements

• 2 to 3 years’ experience in account management, membership services, client engagement, or related fields.
• Keen interest in sports performance with a good grasp of the industry and client needs.
• Exceptional organizational and time management abilities to juggle multiple accounts efficiently.
• Clear, confident communication skills, both written and oral, capable of influencing and adding client value.
• Excellent relationship building skills to foster trust and collaborate effectively with internal teams.
• Commercially sharp and detail-focused, tracking account health and supporting retention and key performance indicators.
• Proactive problem solver who takes charge of client issues and opportunities; proficient with Microsoft Office tools.

Employee Benefits

• Enhanced policies for family leave
• Participation in a pension scheme
• Simply Health membership access
• Gym membership benefits
• Cycle to work program
• 26 days annual leave, plus half-day on your birthday, plus one extra day for every two years of service
• Interest-free loan for season ticket
• Travel opportunities