Learning and Development Manager

About the Role

CPI Security, headquartered in Charlotte, North Carolina, seeks an experienced Learning & Development Manager to spearhead comprehensive training programs, onboarding strategies, employee development initiatives, leadership coaching, and talent management processes company-wide. This pivotal role collaborates extensively with business unit heads, corporate teams, field leaders, and trainers to ensure workforce alignment and preparedness for optimal performance.

Key Responsibilities

• Develop and continuously refine an enterprise-wide learning strategy covering both corporate and field operations.
• Collaborate with divisional leaders and trainers to assess training needs, prioritize projects, and deliver quantifiable learning results.
• Establish consistent communication and working rhythms with business partners through regular check-ins and participation in leadership meetings.
• Align educational programs with strategic business objectives and employee competency requirements.
• Lead enablement efforts related to new products, features, and system rollouts by coordinating with cross-functional teams such as Product, IT, Marketing, and Operations.
• Design and disseminate training resources including job aids, announcements, and communications to ensure readiness ahead of releases.
• Supervise the Learning & Development Business Partner, providing guidance, strategic direction, coaching, and quality oversight.
• Manage LMS administration, including navigation, maintenance, optimization, governance, reporting, and continuous improvement actions.
• Oversee creation of eLearning modules, job aids, communications, and performance support tools, ensuring quality standards for instructional content and learner engagement.
• Formulate and implement onboarding strategies, scheduling training calendars and sessions to coincide with operational needs.
• Ensure meticulous execution of onboarding logistics covering venue preparations, trainer availability, materials, and stakeholder alignment.
• Coordinate talent management processes semi-annually, handling data preparation, tracking, facilitating calibration meetings for consistent employee evaluations, and driving accountability for developmental planning and leadership follow-up.
• Identify and nurture high-potential talent through structured leadership programs, including managing a six-month Foundational Leadership curriculum and conducting individual and group coaching sessions.

Candidate Profile

The successful candidate possesses a strategic mindset combined with hands-on execution capabilities, adept at enhancing talent development frameworks while managing training operations efficiently in a fast-changing environment. Attributes such as strong organizational skills, proactive communication, executive presence, and a commitment to fostering professional growth at all levels are essential.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum of 7 years' experience in Learning & Development, organizational development, or related domains.
• Preferably experienced in medium to large enterprise settings.
• At least 3 years of leadership experience, either through direct supervision or influencing management.
• Proven collaborative experience with leaders across various departments or business units.
• Advanced proficiency with Learning Management Systems, including strategic administration and continuous improvement.
• Demonstrated ability to coach leaders individually and in groups effectively.
• Skilled in facilitating talent reviews, leadership development initiatives, and talent calibration discussions.
• Capacity to influence senior leadership, juggle competing priorities, and enforce structured operational routines to meet objectives.
• Excellent project management, communication, stakeholder engagement, and facilitation skills.
• High degree of ownership, sound decision-making, and comfort working autonomously in dynamic organizational contexts.

Benefits and Perks

• Competitive compensation reflecting the importance of this role within a renowned brand.
• Comprehensive health coverage including medical, dental, vision, and disability insurance plans.
• Paid holidays, floating holidays, and paid time off (PTO) to maintain work-life balance.
• 401(k) retirement plan with attractive company contribution matching.
• Access to a free monitored security system after 90 days of employment.
• Education assistance programs encouraging ongoing skill development and academic advancement.
• Diverse, engaging, and inclusive company culture promoting employee well-being.
• Opportunities for volunteering and community outreach aligned with the company’s mission.
• On-site amenities such as café, coffee and smoothie bars, walking trails, basketball court, and a modern fitness center with a dedicated Fitness Director.