IT Support Specialist Service Desk (m/f/d)

Position Objective

Join Geberit, a global industrial company with heart and dedication, offering a collaborative environment, modern technologies, and ample opportunities for professional growth. Become a valued member of our IT Service Center team based in Pfullendorf.

Main Responsibilities

• Handle IT hotline requests via phone in both German and English, ensuring proper documentation.
• Provide first-level support by receiving incidents and service requests through phone, email, or ticketing systems.
• Troubleshoot hardware and software issues remotely or directly at employee workstations, including installation of new hardware and software components.
• Assist employees in efficiently using applications during their daily work routines.
• Identify potential improvements and actively contribute to ongoing enhancements of processes and infrastructure.
• Manage smaller projects within the service desk scope, such as evaluations, rollouts, and standardization efforts.

Candidate Profile

• Completed training as IT specialist in system integration or equivalent technical qualification with further IT-related education.
• Strong commitment to service excellence and enthusiasm for delivering outstanding customer support.
• Fluent in both written and spoken German and English.

What We Offer

• On-site staff restaurant.
• Optimal onboarding process.
• Employee services and discounts.
• Corporate health management programs.
• Flexible working time models.
• Diverse training opportunities and international assignments.
• Attractive retirement benefits.