IT Support Specialist

Role Overview

We are seeking an IT Support Specialist to join on behalf of a partner company affiliated with Haystack. This role involves managing IT incidents and requests effectively, supporting end-users both remotely and on-site across various platforms, and maintaining accurate documentation and device management.

Key Responsibilities

• Record and manage incidents as well as service requests within the ticketing system.
• Deliver remote and on-site technical support for macOS, iOS, Windows, and Microsoft Office applications.
• Respond and resolve Incident, Service Request, IMAC (Install, Move, Add, Change), and Break-&-Fix tickets.
• Install, set up, and troubleshoot both hardware and software components.
• Organize and coordinate repairs for computers, laptops, and mobile devices.
• Maintain comprehensive IT documentation and oversee asset and inventory control.

Qualifications and Skills

• Completed technical education or equivalent professional experience in client IT support.
• Strong knowledge of macOS, iOS, Windows operating systems, Microsoft Office suite, and network technologies.
• Excellent service orientation with a solution-focused approach.
• Strong teamwork abilities, proactive attitude, and dependable work ethic.
• Fluent German language skills at the C1 proficiency level are essential.

What We Offer

• Permanent contract ensuring long-term job security.
• Exposure to a diverse range of industries and clients for varied experience.
• Flexible working time arrangements supporting an optimal work-life balance.
• Attractive compensation plans linked to performance.
• Personalized opportunities for training and professional development.