IT Service Engineer Helpdesk Support (m/w/d)

Position Objective

Geberit, a global industrial company, offers a dynamic work environment with room for innovation, modern technologies, focused growth opportunities, and a supportive team culture. Join our IT Service Center team located in Pfullendorf.

Main Responsibilities

• Handle IT hotline requests via phone in German and English, ensuring thorough documentation.
• Provide 1st-level support by managing incidents and service requests through phone, email, or ticketing systems.
• Troubleshoot hardware and software issues remotely or on-site at employees' workstations, and install new hardware and software components.
• Assist employees in effectively using applications in their daily work activities.
• Identify potential improvements and actively contribute to continuous enhancements of processes and the IT environment.
• Manage small-scale projects within the service desk scope, including evaluations, rollouts, and standardization.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or a comparable technical qualification with further IT education.
• Strong customer service orientation and passion for delivering excellent support.
• Fluency in German and English, both written and spoken.

Benefits

• Access to a staff restaurant.
• Optimal onboarding and integration.
• Employee services and discounts.
• Corporate health management program.
• Flexible working hours models.
• Comprehensive training opportunities and possibilities for international assignments.
• Attractive pension benefits.