Guest Service Executive

Company overview

QT Hotels & Resorts is known for distinctive, lively hotels that put art, design, and tailored guest care at the center of the experience. The brand is recognized for memorable dining, a playful personality, and a strong hospitality identity. With properties across Australia, New Zealand, and Singapore, QT combines premium service with a creative, unconventional style to deliver stays guests remember.

Role overview

This full-time, on-site position in Singapore is for a Guest Service Executive at QT Singapore. The role focuses on welcoming guests, handling check-ins, responding to questions, resolving concerns, overseeing reservations, and helping ensure each guest enjoys a smooth and enjoyable stay. You will work closely with different teams to uphold service standards and contribute to a consistently positive guest experience.

What you will do

• Greet arriving guests and manage the check-in process professionally.
• Respond to guest questions and support issue resolution in a timely manner.
• Handle reservation-related tasks and maintain accurate front desk coordination.
• Support day-to-day administrative and reception duties as required.
• Work with other hotel departments to keep service delivery seamless.
• Help create a welcoming, personalized experience for every guest.

Candidate profile

The ideal candidate brings strong customer service instincts, good interpersonal skills, and a genuine commitment to hospitality. You should be comfortable working in a fast-moving environment, able to manage several tasks at once, and attentive to detail. A professional, adaptable, and guest-focused attitude is essential.

Additional qualifications

Experience in hospitality, travel, or customer service is preferred. Strong English communication is required, and knowledge of additional languages is an advantage.