Guest Relations Officer

Responsibilities

• Warmly welcome guests upon arrival, ensuring a professional and friendly first impression to enhance their dining experience.
• Organize and manage guest reservations, seating plans, waiting lists, and enquiries in coordination with the service team for seamless operations.
• Address guest feedback, requirements, and concerns tactfully, offering suitable resolutions or escalating issues to management when necessary.
• Carry out cashier tasks, including POS system operation, accurate payment processing via cash, card, and digital methods, issuing receipts, recording transactions, and following cash handling protocols.
• Assist guests with queries related to menus, promotions, takeaway orders, and other service aspects, providing attentive customer support.
• Keep the reception and front counter clean, organized, and inviting at all times.
• Perform additional duties as assigned by the organization.

Requirements

• Previous experience in a comparable role is preferred.
• Strong communication skills coupled with excellent customer service abilities.
• Positive demeanor, friendly attitude, and ability to work well within a team.
• Passionate about service and committed to the food and beverage sector.
• Available and willing to work during weekends and public holidays.
• Capable of thriving in a high-paced work environment.