Food & Beverage Attendant

Overview

Join the Hotel St Moritz Queenstown - MGallery Collection and become part of a global team committed to kindness, care, and sustainability. This role offers a meaningful opportunity to contribute to luxury hospitality, emphasizing genuine guest engagement and sustainable practices.

Key Responsibilities

• Deliver friendly, professional, and efficient service to all guests, building authentic rapport through personalized interactions.
• Prepare and serve a variety of espresso and specialty coffee drinks maintaining a consistent luxury five-star quality.
• Possess detailed knowledge of coffee types, roasting profiles, brewing techniques, and menu items to assist guests confidently in their choices.
• Proactively engage with guests using high emotional intelligence to create memorable experiences.
• Accurately take orders, maximize sales opportunities, and ensure clear communication to the kitchen and cashier via point-of-sale systems.
• Maintain cleanliness and hygiene in all service areas and ensure food service standards are upheld.
• Deliver room service orders promptly and ensure trays are properly arranged and cleared efficiently.
• Support team culture by collaborating with colleagues across the Food & Beverage department and contribute to sustainability efforts by championing responsible sourcing and waste reduction.
• Respond professionally to guest feedback and escalate issues to management when necessary.
• Occasionally assist other hotel departments as needed.

Candidate Profile

• Genuine passion for delivering excellent guest service with warmth and care.
• Dependable and punctual with a strong sense of responsibility for their role and work environment.
• Works well within a team setting and thrives in a dynamic, performance-driven atmosphere.
• Embraces the Accor Heartist® spirit by showing heart, craftsmanship, and genuine care in every interaction.
• Knowledge of wines, spirits, and cocktails is a strong plus.
• Availability to work flexible hours including weekends, public holidays, and a rotating 7-day roster.

Qualifications & Experience

• At least 12 months of experience in a luxury hotel or fine dining environment.
• Barista skills or specialty coffee training are highly valued.
• Excellent communication abilities and a polished, professional demeanor.
• Strong attention to detail with consistent presentation standards.
• Ability to work efficiently under pressure in a fast-paced, high-volume setting.
• This position requires current New Zealand work rights or eligibility for an appropriate visa.

Additional Benefits & Information

• Competitive hourly wages starting between $29.10 and $30.79 NZD, with guaranteed minimum 30 hours per week.
• Perks include daily staff meals, dry-cleaning and laundry allowances, anniversary hotel stays with food and beverage credits, and access to wellbeing and mental health support programs.
• Progressive workplace policies including paid parental leave and inclusive diversity initiatives.
• Community involvement and social activities throughout the year.
• Opportunities for career development and global progression within Accor's network.
• Discounts on hotel stays, food, beverages, and spa treatments worldwide for employees and their families.
• A supportive, friendly work environment with regular reward and recognition programs.
• Employee referral incentives.

Commitment to Diversity & Inclusion

The employer fosters an inclusive culture valuing diversity and offers reasonable adjustments for candidates requiring support during recruitment. The role encourages applications from all qualified individuals and prioritizes skills and qualities above all.