Executive Lounge Supervisor

Overview

The Executive Lounge Supervisor at JW Marriott in Doha, Qatar, is responsible for managing all guest check-in processes including identity verification, room assignment, and key issuance while ensuring the accuracy of guest accounts and billing. This role involves maintaining detailed reports, handling payments securely, and providing guests with directions and relevant property information.

Key Duties and Responsibilities

• Manage the entire guest check-in procedure by confirming identities, verifying payment methods, assigning rooms, and activating room keys.
• Set up guest accounts accurately in line with their needs and input Marriott Rewards data.
• Ensure rate consistency, document exceptions, and verify payment prior to issuing room keys.
• Handle daily reporting tasks including cashier and closing reports and maintain logs and contingency lists.
• Respond to guest requests promptly by coordinating with appropriate hotel staff and ensure requests are fulfilled.
• Process all types of payments including vouchers, paid-outs and additional charges.
• Secure and balance cash at the beginning and end of each shift.
• Execute accounting procedures including obtaining manual authorizations.
• Inform Loss Prevention or Security teams about any guest reports of theft.
• Support management with training, evaluation, counseling, motivation, and coaching of employees.
• Uphold company policies, maintain workplace safety, ensure a professional appearance, and protect company confidentiality and assets.
• Deliver excellent customer service by welcoming guests warmly, anticipating their needs, assisting guests with disabilities, and expressing genuine appreciation.
• Use professional communication at all times, including telephone etiquette and accurate document preparation.
• Fulfill other reasonable duties as directed by supervisors.

Qualifications and Experience

• Minimum of a high school diploma or GED equivalent.
• At least one year of relevant work experience in guest services or hospitality.
• A minimum of one year experience in a supervisory role.
• No specific licenses or certifications required.

Additional Information

This position falls under the Rooms and Guest Services Operations category and requires full-time onsite presence at the Conference Centre Street, West Bay, Doha, Qatar.

JW Marriott is committed to equal opportunity employment and fosters a diverse and inclusive workplace. The brand emphasizes a culture that values associates' unique backgrounds and ensures a non-discriminatory work environment.

JW Marriott is part of Marriott International's luxury brand portfolio and is devoted to its associates' well-being, career development, and a supportive community atmosphere, creating a truly premium hospitality experience for both employees and guests.