- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- hace 2 horas
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Team
The Governance & Experience (GNE) team at TikTok Shop ensures a secure, trustworthy, and smooth experience for merchants, creators, partners, and users by establishing strong governance, operational excellence, and cross-functional collaboration to build a robust e-commerce ecosystem.
Role Responsibilities
- Direct regional emergency response and crisis management for critical incidents affecting TikTok Shop.
- Serve as the main escalation point, coordinating across teams to resolve incidents swiftly and mitigate risks.
- Design and refine emergency response frameworks, escalation procedures, and incident handling processes across regions.
- Collaborate with business and country operations teams to pinpoint operational issues and deploy scalable improvements.
- Perform root-cause analyses and lead post-incident reviews to recommend preventive actions and enhance readiness.
- Ensure alignment among Operations, Legal, Public Policy, Communications, Product, and other teams during crisis events.
- Track upcoming operational, regulatory, and reputation-related risks and advise leadership accordingly.
- Deliver clear, executive-level communications during rapidly evolving situations.
Required Qualifications
- At least 5 years in emergency or crisis management, incident response, trust & safety, risk management, or related governance roles.
- Demonstrated success handling high-visibility incidents in e-commerce, tech firms, consulting, or government/public sector entities.
- Excellent stakeholder engagement and cross-functional collaboration skills, capable of unifying regional and global teams.
- Strong communication and presentation abilities suited for fast-paced, ambiguous environments.
- Experience in building operational processes and incident escalation frameworks at scale.
- Sound business judgment and experience working closely with operations teams.
Preferred Qualifications
- Background in e-commerce, technology platforms, public safety, law enforcement, regulatory operations, or government emergency response.
- Familiarity managing regulatory escalations, reputational risks, or public safety incidents.
- Strong analytical and problem solving, including root-cause analysis and risk evaluation.
- Experience working in global organizations with complex cross-regional stakeholder management.
- Exceptional organizational skills during rapidly unfolding crisis scenarios.
About TikTok
TikTok is a leading destination for short-form mobile video, dedicated to inspiring creativity and bringing joy worldwide. Headquartered in Los Angeles and Singapore with offices globally, TikTok fosters a diverse and innovative culture.
Why Join Us
We value creativity, teamwork, resilience, and an "Always Day 1" mindset to continuously innovate and face challenges together. Our inclusive and diverse environment encourages employees to bring their unique perspectives, enabling impactful contributions toward our mission.
Diversity and Inclusion
TikTok is committed to building an inclusive workplace where everyone's skills and backgrounds are appreciated, mirroring the diversity of our global user base and community.