Credits Specialist

About Ventra Health

Ventra Health is a prominent provider of business solutions tailored for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Specializing in Revenue Cycle Management, Ventra collaborates with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent, data-driven solutions addressing complex revenue and reimbursement challenges, thereby enabling clinicians to prioritize delivering exceptional patient care.

Position Summary

The Credit Balance Specialist role focuses on managing patient and insurance refunds. This includes printing refund checks queued on various systems, preparing check registers, securing necessary approvals, and ensuring timely mailing of refunds and related correspondence.

Key Responsibilities

• Generate and print refund checks from respective systems adhering to clients' monthly deadlines.
• Prepare and submit check registers to clients for approval.
• Monitor the status of refund checks and dispatch them once authorized.
• Print and send overpayment notification letters to payors along with appropriate Explanation of Benefits (EOB) documentation.
• Maintain and track inventory levels of check stock.

Qualifications and Experience

• Possession of a High School Diploma or equivalent qualification.
• Minimum of three years' experience dealing with credit balances, refunds, and/or billing systems.

Required Skills and Competencies

• Comprehension of and adherence to applicable state and federal laws, regulations, and policies.
• Excellent communication skills suitable for interacting professionally with diverse individuals.
• Ability to adapt and thrive in a collaborative, fast-paced work setting.
• Basic proficiency with computer operations, telephone, internet, copier, fax, and scanning equipment.
• Competence in using touch 10-key calculators and basic math abilities.
• Good organizational and time management skills.
• Working knowledge of Microsoft Outlook, Word, Excel (including pivot tables), and database software.
• Strong oral and written communication and interpersonal skills.

Compensation and Benefits

• Base salary is determined by factors including geographic location, skills, experience, qualifications, and other job-specific aspects.
• Eligible for a discretionary performance-based incentive bonus as per company policy.
• Participation in Ventra's Rewards & Recognition program designed to reward outstanding contributions.
• Opportunity to earn a referral bonus by recommending suitable candidates to join the team.

Additional Information

Ventra Health is an equal opportunity employer committed to diversity and inclusion. The company prohibits any discrimination and provides reasonable accommodations to qualified individuals with disabilities.

Ventra Health does not accept unsolicited resumes from recruitment agencies and does not solicit payment from job applicants.

Candidates should be cautious of fraudulent representations claiming to be from Ventra Health. Verified communications can be confirmed through official company channels.

Ventra Health is dedicated to ensuring digital accessibility for all users and continuously strives to meet accessibility standards.