Call Center Agent

Job Summary

The role involves addressing customer inquiries, handling complaints, and delivering general information while acting as a key point of contact. The incumbent is expected to uphold a professional company image through voice and online communications, ensuring superior quality and customer satisfaction.

Key Responsibilities

• Professionally conduct outbound calls providing detailed information on products and services.
• Collect customer data by telephone interviews, including surveys, and verify the gathered information.
• Gather and record customer requirements, complaints, and feedback comprehensively.
• Maintain detailed logs of customer interactions, inquiries, complaints, comments, and corresponding actions.
• Update customer data in the Salesforce CRM system and route information to the appropriate departments.
• Regularly perform post-sales surveys to improve customer experience.
• Input client information into Salesforce for business acquisition, retention, and management purposes.
• Consistently meet weekly and monthly quality assurance objectives.
• Undertake additional related duties as assigned.

Required Qualifications and Experience

• Holder of a Bachelor's degree in any discipline.
• At least two years of relevant professional experience.