- خبرة
- سنتان فأكثر
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- • 3 أفراد
- وضع العمل
- في المكتب
- تعليم
- درجة البكالوريوس
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
Job Summary
The role involves addressing customer inquiries, handling complaints, and delivering general information while acting as a key point of contact. The incumbent is expected to uphold a professional company image through voice and online communications, ensuring superior quality and customer satisfaction.
Key Responsibilities
- Professionally conduct outbound calls providing detailed information on products and services.
- Collect customer data by telephone interviews, including surveys, and verify the gathered information.
- Gather and record customer requirements, complaints, and feedback comprehensively.
- Maintain detailed logs of customer interactions, inquiries, complaints, comments, and corresponding actions.
- Update customer data in the Salesforce CRM system and route information to the appropriate departments.
- Regularly perform post-sales surveys to improve customer experience.
- Input client information into Salesforce for business acquisition, retention, and management purposes.
- Consistently meet weekly and monthly quality assurance objectives.
- Undertake additional related duties as assigned.
Required Qualifications and Experience
- Holder of a Bachelor's degree in any discipline.
- At least two years of relevant professional experience.