Barista

About Coach

Coach, established in New York in 1941, is a global fashion brand driven by the creative vision of Stuart Vevers. As part of the Tapestry family, Coach embraces innovation, inclusivity, and durability in crafting products that empower individuality.

Job Overview

The Barista role at Coach focuses on delivering outstanding customer interactions and contributing positively to the store's sales and reputation by showcasing professionalism and enthusiasm.

Key Responsibilities

• Welcome and engage guests warmly to create memorable experiences.
• Maintain extensive knowledge of the menu, merchandise, and Coach’s brand history.
• Promote sales by recommending beverages, food items, and merchandise, tailoring orders, and highlighting limited availability offerings.
• Assist in maintaining visual merchandising standards through floor setup and stock replenishment.
• Ensure cleanliness and uphold food safety standards while operating espresso machines, grinders, and ovens to craft drinks.
• Collaborate with team members to resolve challenges and exchange effective sales techniques.

Qualifications and Requirements

• Previous barista or café experience is preferred.
• Proven experience in customer service and task delegation.
• Strong organizational capabilities and familiarity with food and beverage operational systems.
• Adherence to store policies including food safety protocols and cash handling procedures.
• Flexibility to work varied shifts including nights, weekends, busy seasons, public holidays, and other high-traffic retail times.

Additional Information

This summary provides an overview of primary duties and is not exhaustive of all job expectations.