Voice Process Executive - International Customer & Technical Support
Chennai, Tamil Nadu, India • Vollzeit
Bewerben Sie sich als Erste/r!
- Erfahrung
- Beliebig
- Gehalt
- INR 200,000 – INR 375,000 / year
- Stellenangebote
- 1
- Veröffentlicht
- vor 3 Stunden
- Arbeitsmodus
- Im Büro
- Ausbildung
- null
- Teilnahmeberechtigung
- Candidates not required to hold graduation degrees are eligible to apply.
- Wieder aufnehmen
- Bewerbung erforderlich
Wo Sie arbeiten werden
Stellenbeschreibung
About Sutherland
Sutherland is a global organization recognized for its expertise in business and digital transformation, delivering highly impactful customer experiences. With more than 35 years in the industry, Sutherland leverages domain knowledge, cutting-edge technologies including AI, intelligent automation, and analytics, combined with proprietary platforms, to boost efficiency and growth for clients across diverse sectors such as Healthcare, Insurance, Banking, Communications, Media, Technology, Travel, Logistics, and Retail. Our team of 40,000 professionals delivers customized solutions underpinned by core values of agility, innovation, integrity, and flawless execution.
Role Overview
We are currently recruiting experienced professionals for the role of Voice Process Executive in our international customer support and technical support teams. The role involves managing voice-based communications primarily via international voice channels including UK and US processes.
Key Responsibilities
- Provide clear and effective voice-based support to international customers, addressing technical and service-related inquiries.
- Deliver quality customer service while adhering to company policies and guidelines.
- Engage in voice assessment and interviews as part of the recruitment process.
Candidate Requirements
- Minimum experience of six months in a related voice process role.
- Strong verbal communication skills in English are essential.
- Willingness to join immediately or by July.
- Graduation is not a mandatory qualification for this position.
Work Details and Terms
- Work location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai (opposite Perungalathur Railway Station).
- Work schedule: Five-day work week with rotational shifts, mainly comprising night shifts.
- Salary range: Annual CTC between 200000 to 375000 INR, dependent on candidate experience.
- Two-way cab service provided within a 25 km radius of the office, adjusted per shift timing.
Selection Process
- Initial HR interview through walk-in.
- Technical panel interview (Service Delivery Panel).
- Voice assessment.
Additional Instructions and Disclaimer
Candidates should bring two copies of their resume and a valid government-approved identification such as Aadhar or Driving License during the walk-in process. Interested applicants are advised to contact HR representative Kavitha via WhatsApp only, mentioning "Kavitha - HR" as a reference on the resume. Sutherland strictly prohibits any payments or favors in return for job offers and urges reporting of fraudulent requests to the company.