Technology Support Engineer

About Player 15 Group

Player 15 Group is the sports and entertainment enterprise behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center, headquartered in downtown Phoenix. The company thrives on a culture defined by passion, creativity, innovation, and care, focusing on creating memorable experiences for fans, partners, and the local community through collaborative teamwork.

Role Overview

We are searching for a knowledgeable and energetic Technology Support Engineer to lead concert technology services within our arena. This role involves managing and deploying concert-related equipment, supporting game day operations particularly in scoring engineering, and providing tier 1 IT support involving audio, broadcast, and signage systems.

Key Responsibilities

• Manage concert technology equipment setups and serve as the principal contact for concert-related tech requirements.
• Deploy and maintain communications infrastructure, assisted listening devices, and fulfill signage requests.
• Deliver helpdesk support covering audio, broadcast, signage, and equipment installations or relocations such as TVs, printers, and computers.
• Perform cable maintenance, audio mixing for small-scale events, and assist broadcast and network teams with programming, patching, video, and audio routing tasks.
• Operate as a scoring engineer during basketball games when assigned.

Required Qualifications and Skills

• Excellent written and oral communication abilities.
• A proactive approach to learning and willingness to nurture personal growth.
• Ability to handle physical demands, including lifting heavy equipment and working in varied positions.
• Experience with audio and video production techniques.
• Knowledge of basketball scoring technology, specifically Tissot and Daktronics systems.
• Background in helpdesk support environments.
• Strong problem-solving skills in dynamic and high-pressure situations.
• Flexibility to work non-standard hours.
• Skill in terminating different cable types such as XLR and Ethernet.
• High school diploma or GED required.
• Minimum of 2 years of relevant experience either in live event production (arena, broadcast, or live sports context) or helpdesk roles.

Work Environment and Culture

Player 15 Group prides itself on a culture centered around teamwork, personal accountability, and mutual support. Employees are empowered to lead with initiative and a hands-on attitude, contributing significantly to our team and fanbase experience.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance options.
• Paid time off including vacation, sick leave, volunteer time, and official holidays.
• 401(k) retirement plan with employer matching contributions.
• Regular team-building experiences such as offsites, catered meals, coffee services, and seasonal treats.
• Access to branded team merchandise and discounts at physical and online stores.
• Complimentary access to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus select local events.
• Onsite amenities including fully equipped fitness facilities, basketball courts, pickleball court, golf simulator, putting green, cafeteria, and collaborative workspaces.

Diversity and Inclusion

Player 15 Group is dedicated to fostering a diverse workforce and encourages applicants from all backgrounds to apply. Qualified candidates will be considered without discrimination based on race, ethnicity, gender identity, sexual orientation, age, disability, veteran status, or other protected categories.

Additional Information

The job description provided presents an overview of duties and responsibilities but is not exhaustive. Tasks may evolve without prior notice to align with organizational needs.