Manager, Airbnb Luxe Offering

About Airbnb and Role Overview

Founded in 2007 with a vision to offer unique stays and authentic local experiences, Airbnb has expanded globally with more than 5 million hosts and 2 billion guest arrivals. The Airbnb Luxe division promises extraordinary homes matched with exceptional quality standards.

This position is for the Airbnb Luxe Market Manager responsible for the North America, Latin America, and Caribbean regions. The role involves leading a team of market experts on the ground to drive growth of Airbnb Luxe's exclusive property portfolio while upholding its high-quality benchmarks. It combines leadership, business strategy, and luxury market expertise.

Key Responsibilities

• Lead, mentor, and develop a team of Airbnb Luxe market managers across North, Latin America, and the Caribbean, fostering a culture of accountability, excellence, and ongoing growth.
• Provide clear commercial guidance and practical support in complex host relations and market launches as a trusted team leader.
• Identify and nurture emerging talent to prepare team members for increased responsibilities.
• Develop and maintain a positive, collaborative, and high-performing team culture.
• Set and execute end-to-end offering strategies regionally encompassing acquisition priorities, host quality, and property portfolio optimization.
• Guide territory-specific strategies adapting to market maturity, host segments, and competition.
• Design and scale acquisition programs to attract exceptional properties through direct outreach, luxury real estate partnerships, and property management relationships.
• Spot and evaluate markets and opportunities ranging from established luxury destinations in the U.S. to emerging Latin American and Caribbean markets.
• Promote Airbnb Luxe brand and uphold quality standards ensuring each property offers an exceptional guest experience.
• Support development of relationships with luxury hosts, property managers, and real estate firms.
• Act as primary escalation point for complex host relations and cross-functional issues, preserving host trust and portfolio quality.
• Monitor performance against KPIs for listings, revenue, and quality at the regional level.
• Collaborate cross-functionally with Airbnb Luxe leadership and various teams (traveler services, content, marketing, revenue, policies, product) to launch initiatives that enhance host performance and accelerate growth.
• Convey market insights and host feedback to internal stakeholders to guide product and policy decisions.
• Share proven best practices and strategies with the global Airbnb Luxe team to support broader growth.

Candidate Profile

• At least 10 years’ experience in sales, business development, luxury hospitality, or market management, including more than 4 years in leadership managing and developing on-the-ground teams.
• Deep understanding of luxury travel and real estate markets in North and/or Latin America, with demonstrated ability to grow diverse and complex markets.
• Proven track record of meeting or exceeding offering acquisition and revenue goals through team leadership in fast-paced, performance-driven environments.
• Experience cultivating high-value partnerships with luxury real estate professionals and property management.
• Familiarity with CRM tools and performance dashboards, capable of instituting disciplined processes and data-driven decision-making.
• Bold, compassionate leadership style focused on developing empowered, high-performing teams.
• Strong executive presence and influence with senior internal and external luxury sector stakeholders.
• Strategic and analytical thinker applying market data and insights to shape diverse and evolving portfolio strategies.
• Excellent market instincts to quickly assess territories, identify emerging opportunities, and translate them into actionable strategies.
• Exceptional written and verbal communication skills to craft persuasive presentations for internal audiences and seasoned hosts.
• Highly organized with ability to juggle multiple priorities, relationships, and market contexts.
• Fluency in English is mandatory; Spanish proficiency highly valued.
• Passionate alignment with Airbnb’s mission and luxury travel lodging sector.
• Consultative, relationship-focused approach building trust before delivering results.
• Proactive problem-solver anticipating challenges and offering solutions rather than just reporting issues.
• Collaborative mindset recognizing success requires close teamwork across teams and organization-wide.

Work Location and Travel Requirements

This role requires being based in Canada and candidates must live in specified provinces including British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. Up to 50% travel is expected across North and Latin America markets to support team activities and business development.

Diversity and Inclusion Commitment

Airbnb fosters a diverse and inclusive workplace. Applicants from all backgrounds are encouraged to apply. The company strives for an accessible hiring process and provides accommodations for candidates with disabilities upon request.

Compensation

The annual salary range for this Canadian position is between 134000 and 167000 CAD. Additional compensation may include bonuses, equity, benefits, and employee travel credits.