Receptionist

Job Overview

Join the Hilton Hotels team as a Receptionist and play a pivotal role in creating warm, memorable experiences for every guest. This role is centered on facilitating smooth check-ins and check-outs while embodying exceptional hospitality that brightens guests' days.

Key Responsibilities

• Welcome guests warmly upon arrival, complete check-in formalities including verifying information, assigning rooms, issuing keys, and offering bell service support.
• Efficiently manage guest departures by confirming charges, processing payments, providing receipts, and accurately using the sales system.
• Offer in-depth knowledge about the hotel options, room classifications, pricing, promotional offers, and local attractions to assist and inform guests.
• Actively promote the hotel's amenities and services through up-selling techniques to enhance revenue from rooms and additional services.
• Ensure guest satisfaction by promptly handling requests, resolving issues with care and urgency, and managing messages and communications effectively.

Qualifications & Values

Hilton values traits such as a genuine passion for hospitality, integrity, leadership, teamwork, accountability, and a focus on delivering immediate value. These core values guide the qualities sought in team members, emphasizing care and responsibility in every interaction.

About Hilton

Hilton is a global leader in hospitality, welcoming over 3 billion guests worldwide. Renowned for an award-winning workplace culture, the company consistently ranks among the World's Best Workplaces. Hilton offers a supportive environment for career growth within a suite of distinguished brands, committed to creating outstanding guest stays and rewarding employee experiences.