Office Manager

About Confido Health

Confido Health is a rapidly expanding healthcare AI company focused on developing artificial intelligence agents that automate administrative processes in healthcare settings. Our goal is to enhance the patient experience while improving clinic efficiency. Our New York City office serves as the central hub for our US operations. We are assembling a high-performing team that values accountability, agility, and execution excellence.

Role Overview

We seek a dedicated Office Manager to oversee daily operations and the employee experience at our New York City office. This role goes beyond traditional administrative duties—it requires cultivating a well-organized, welcoming, vibrant office environment upheld to high standards. You will be pivotal in ensuring smooth office function and fostering a positive team culture as we scale.

Your time will be divided evenly between managing office operations and enhancing culture, employee engagement, and community-building activities. Taking initiative beyond rigid job scopes is essential to continuously improve the office environment.

Key Responsibilities

• Manage daily operations of the New York office to maintain an efficient, clean, and professional workplace.
• Coordinate with vendors and oversee office supplies, maintenance, deliveries, and facilities management.
• Maintain meeting spaces and common areas in a presentable manner.
• Plan and coordinate necessary repairs and office upgrades.
• Deliberate office budgets and monitor recurring expenses.
• Lead workplace safety initiatives and ensure adherence to office policies.
• Serve as the primary contact for office-related issues, resolving them expediently.
• Design and foster an office environment that employees enjoy attending daily.
• Organize team building: lunches, social events, celebrations, company gatherings, and offsite activities.
• Provide an outstanding onboarding experience for new hires.
• Promote employee engagement initiatives that cultivate team unity.
• Collect and act on employee feedback to enhance the workplace experience.
• Recognize and celebrate milestones including birthdays, anniversaries, and company achievements.
• Support executive leadership with light administrative tasks, meeting coordination, and office logistics.
• Assist cross-functional projects aimed at improving company operations.
• Maintain a respectful, inclusive, and accountable office culture with high standards for shared spaces.
• Handle routine workplace concerns with diplomacy, professionalism, and discretion.

Required Qualifications

• Between four and eight years of experience in office management, workplace experience, people operations, hospitality, or related fields.
• Preferred experience managing offices ranging from 20 to over 100 employees.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to multitask and prioritize effectively in a dynamic startup environment.
• Proactive problem-solver who anticipates issues before they arise.
• Excellent communication and interpersonal abilities.
• Capability to conduct challenging conversations with professionalism, fairness, and respect.
• Sound judgment coupled with a strong sense of ownership and responsibility.
• A passion for creating excellent experiences and fostering a positive workplace atmosphere.
• Energetic and positive demeanor who leads by example and contributes to cultivating the company's culture.

Preferred Qualifications

• Previous experience in startup or high-growth companies.
• Skill in organizing company events and employee engagement programs.
• Vendor and facility management background.
• Basic budget management and procurement proficiency.

Success Metrics

• Successfully establish an efficiently run and well-organized office environment.
• Define and enforce clear office standards recognized and respected by employees.
• Become the trusted point of contact for workplace-related matters.
• Develop recurring office traditions and events that enhance company culture.
• Make the New York office an inviting and enjoyable place to work.
• Build strong, professional relationships across teams while demonstrating responsibility and accountability.

Compensation and Benefits

• Annual salary ranging from $75,000 to $90,000.
• 401(k) plan with a company match up to 5%, vested immediately.
• Group Coverage Health Reimbursement Arrangement to support eligible out-of-pocket healthcare costs.
• Comprehensive coverage including medical, dental, vision, life, and disability insurance.
• Wellness stipend dedicated to physical and mental health support.
• Annual allowance for learning and development activities such as courses, books, and conferences.
• Unlimited paid time off encouraging regular rest and rejuvenation.
• Frequent team lunches, celebrations, and company retreats.
• Opportunity for career advancement within a fast-growing healthcare AI enterprise.

Additional Information

This is a full-time position requiring in-office presence Monday through Friday at the New York City location. Occasional travel may be necessary for company events or offsites.