Manager of Operations

About the Role

Workforce Brokers LLC is a rapidly expanding staffing agency with over 25 years of experience addressing workforce demands across diverse sectors including large-scale events, hospitality, warehousing, logistics, manufacturing, and construction throughout multiple states.

We are seeking a dynamic Manager of Operations to lead the day-to-day activities for designated clients and projects. This position demands proactive engagement beyond administrative oversight; it requires hands-on management through direct communication with recruiters, visits to client sites, addressing operational challenges, fostering strong client partnerships, and ensuring smooth execution of every staffing assignment.

Key Responsibilities

• Oversee daily operational processes for assigned customers and projects to guarantee all staffing needs are met promptly with qualified personnel.
• Manage and support recruiters continuously by coaching, providing assistance, problem-solving, and ensuring accountability for achieving results.
• Regularly travel to client sites and job locations to reinforce operational support and cultivate customer relationships.
• Act as the main point of contact for operational matters with clients, delivering outstanding service, timely responses, and diligent follow-through.
• Proactively identify potential staffing shortfalls, scheduling conflicts, attendance challenges, and other risks before they impact client operations.
• Track and analyze critical operational metrics such as fill rates, response times, attendance, client satisfaction, and quality of service.
• Ensure recruiters comply fully and promptly with procedures in the proprietary EDGE platform.
• Maintain precise operational documentation, reporting, and workflow management within the EDGE system.
• Collaborate closely with senior leadership to enhance operational efficiency, customer satisfaction, and overall business outcomes.

Qualifications

• Previous management experience in the staffing industry, especially in high-volume operational settings.
• Ability to manage multiple complex components simultaneously while maintaining strong organization.
• Proficiency and adaptability with staffing technologies, including applicant tracking systems (ATS), scheduling software, CRMs, Microsoft Office, and related platforms.
• Effective communicator with clients, recruiters, and leadership alike.
• Demonstrated problem-solving skills and initiative to address concerns promptly without waiting for direction.
• Competence in prioritizing tasks under pressure, maintaining attention to detail.
• Willingness and ability to travel frequently between customer sites and company offices.

Work Schedule

Our operations run 24/7 and so must you. Flexibility is essential, including availability for evening, weekend, and occasional after-hours work to uphold exceptional customer service and operational excellence.

Compensation & Benefits

The role provides a competitive base salary of $80,000 annually plus performance-based weekly commissions that reward operational success and territory growth. High achievers can earn significant six-figure incomes. A comprehensive benefits package is also included.

Why Join Workforce Brokers?

At Workforce Brokers, employees have a stake in their work's success and the opportunity to contribute meaningfully. We value initiative, problem-solving, teamwork, and consistent delivery of results. You will interact closely with senior leadership while growing within one of the industry's most respected staffing organizations, supported by our proprietary EDGE platform and a culture rooted in accountability and excellence.