المسمى الوظيفي

About the Role

Workforce Brokers LLC is a rapidly expanding staffing agency with over 25 years of experience addressing workforce demands across diverse sectors including large-scale events, hospitality, warehousing, logistics, manufacturing, and construction throughout multiple states.

We are seeking a dynamic Manager of Operations to lead the day-to-day activities for designated clients and projects. This position demands proactive engagement beyond administrative oversight; it requires hands-on management through direct communication with recruiters, visits to client sites, addressing operational challenges, fostering strong client partnerships, and ensuring smooth execution of every staffing assignment.

Key Responsibilities

Oversee daily operational processes for assigned customers and projects to guarantee all staffing needs are met promptly with qualified personnel.
Manage and support recruiters continuously by coaching, providing assistance, problem-solving, and ensuring accountability for achieving results.
Regularly travel to client sites and job locations to reinforce operational support and cultivate customer relationships.
Act as the main point of contact for operational matters with clients, delivering outstanding service, timely responses, and diligent follow-through.
Proactively identify potential staffing shortfalls, scheduling conflicts, attendance challenges, and other risks before they impact client operations.
Track and analyze critical operational metrics such as fill rates, response times, attendance, client satisfaction, and quality of service.
Ensure recruiters comply fully and promptly with procedures in the proprietary EDGE platform.
Maintain precise operational documentation, reporting, and workflow management within the EDGE system.
Collaborate closely with senior leadership to enhance operational efficiency, customer satisfaction, and overall business outcomes.

Qualifications

Previous management experience in the staffing industry, especially in high-volume operational settings.
Ability to manage multiple complex components simultaneously while maintaining strong organization.
Proficiency and adaptability with staffing technologies, including applicant tracking systems (ATS), scheduling software, CRMs, Microsoft Office, and related platforms.
Effective communicator with clients, recruiters, and leadership alike.
Demonstrated problem-solving skills and initiative to address concerns promptly without waiting for direction.
Competence in prioritizing tasks under pressure, maintaining attention to detail.
Willingness and ability to travel frequently between customer sites and company offices.

Work Schedule

Our operations run 24/7 and so must you. Flexibility is essential, including availability for evening, weekend, and occasional after-hours work to uphold exceptional customer service and operational excellence.

Compensation & Benefits

The role provides a competitive base salary of $80,000 annually plus performance-based weekly commissions that reward operational success and territory growth. High achievers can earn significant six-figure incomes. A comprehensive benefits package is also included.

Why Join Workforce Brokers?

At Workforce Brokers, employees have a stake in their work's success and the opportunity to contribute meaningfully. We value initiative, problem-solving, teamwork, and consistent delivery of results. You will interact closely with senior leadership while growing within one of the industry's most respected staffing organizations, supported by our proprietary EDGE platform and a culture rooted in accountability and excellence.

Manager of Operations