Garment Quality Team Leader

About QIMA

QIMA is dedicated to helping clients deliver trusted products by ensuring quality at every stage of the supply chain. Partnering with over 30,000 brands, retailers, manufacturers, and growers worldwide, QIMA offers quality inspections, supplier audits, certifications, and lab testing supported by a digital platform. Our global team of 5,000 employees across 40 offices passionately uphold innovation and integrity to make a positive global impact.

Role Overview

As a Garment Quality Team Leader based in Newcastle, South Africa, you will lead a group of 10–15 quality inspectors, overseeing their performance and enhancing inspection standards. The role combines team supervision, technical coaching, client engagement, and operational management with a strong focus on delivering superior inspection services.

Key Responsibilities

• Manage and monitor a team of 10-15 inspectors through Key Performance Indicators (KPIs), taking corrective measures based on evaluation results.
• Serve as a trainer and mentor, offering technical guidance and conducting performance reviews and on-site audits.
• Cultivate team cohesion and affiliation to QIMA’s culture and values.
• Identify and implement improvements to service quality to avoid inspection issues.
• Lead investigations on client claims and ensure corrective action plans are executed effectively.
• Represent QIMA in customer meetings to support regional sales, provide technical expertise, and initiate inspection programs.
• Oversee all operational aspects of inspection programs for key accounts in the region.
• Maintain positive relationships with suppliers and factories where inspections occur.
• Optimize processes to reduce operational costs within the region.

Candidate Profile

• Possess a Master’s degree in engineering with robust knowledge of Quality Management or Product Organization.
• Hands-on experience performing quality control inspections coupled with eagerness to refine internal procedures.
• Technology-oriented mindset comfortable with digital tools.
• Strong motivation and capacity to manage large teams, focused on performance management.
• Willingness to travel for team engagement and client visits.
• Excellent proficiency in spoken and written English.

Additional Information

If you meet the above criteria, please submit your updated resume for consideration.