- Erfahrung
- Beliebig
- Gehalt
- 14 – 15 GBP / Stunde
- Stellenangebote
- 1
- Veröffentlicht
- vor 1 Monat
- Arbeitsmodus
- Im Büro
- Ausbildung
- n/a
- Teilnahmeberechtigung
- <ul><li>Individuals fluent in English.</li><li>Candidates who can commit to flexible working hours.</li><li>Those with a strong customer service orientation.</li><li>Individuals seeking a permanent role in the hospitality sector.</li></ul>
- Wieder aufnehmen
- Bewerbung erforderlich
Wo Sie arbeiten werden
Stellenbeschreibung
Company Description
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. We are seeking a Front Office Team Member to join our team. This is a permanent position with flexible hours, offering a competitive hourly wage of £14.80. The ideal candidate will be fluent in English and possess a passion for delivering excellent customer service. The hotel is conveniently located near London Heathrow Airport and features a restaurant and a large outdoor car park.
Job Description
As a Front Office Team Member, you will be responsible for ensuring a seamless and positive experience for all guests. Your duties will include managing guest registrations, check-ins, and check-outs efficiently and courteously. You will maintain accurate guest accounts, provide precise information, and promptly address any guest requests. A key aspect of this role is to lead by example in delivering exceptional customer service, ensuring smooth communication between guests and various hotel departments. You will handle incoming calls professionally, manage reservations with precision, and follow strict security protocols to safeguard guest data and transactions. Additionally, you will be expected to maximize sales opportunities through effective guest interactions, maintain accurate documentation, and ensure all guest and hotel accounts are up-to-date. You will also be responsible for the upkeep of hotel equipment, assisting the Food & Beverage department when required, and adhering to fire and evacuation procedures. Addressing guest concerns and escalating issues when necessary are also part of the role, with a continuous focus on achieving total customer satisfaction.
Qualifications
No specific qualifications are listed as mandatory for this role.
Additional Information
This role offers the opportunity to be part of a dynamic and enthusiastic team dedicated to providing outstanding customer service. The hotel boasts 356 rooms and is situated very close to London Heathrow Airport. It includes a restaurant serving breakfast, lunch, and dinner, along with a spacious outdoor car park. Fluency in English is essential to effectively welcome and assist our guests.
Terms & Conditions
Contract Type: Permanent / Flexible hours
Salary: £14.80 per hour
Start date: June 2026
Apply: Please send your application to Elena.Alla@accor.com