Field Collection Executive

Job Overview

This role involves conducting field visits to meet customers who have outstanding payments and managing the collection process at their locations.

Primary Duties

• Carry out daily visits to designated residential or business addresses of customers with due payments.
• Engage face-to-face with customers to inform them about their pending dues, remind them of payment commitments, and accept payments via cash, checks, or digital means.
• Identify and address reasons behind payment delays, mediate disputes, and negotiate feasible repayment arrangements aligned with company policies.
• Confirm and update customer contact information and addresses when discrepancies are found.
• Keep detailed daily records of all visits, customer interactions, and payment collections, and provide consistent updates to the field manager.
• Ensure compliance with company conduct codes and legal standards related to collections.

Additional Requirements

A valid DRA Certificate is mandatory for this position.