Facilities Co-ordinator

About Mango Group

Mango Group is a family-operated organization based in Bangor, Co. Down, encompassing diverse businesses such as Mango Direct Marketing—a 24/7 contact center and fulfillment service, The Stormy Cup hospitality unit, and Mango Estates which manages commercial and residential properties locally.

Role Overview

We seek a resourceful and hands-on Facilities Co-ordinator to oversee and support maintenance and facilities operations across all Mango Group businesses. The ideal candidate enjoys practical problem-solving, is skilled in maintenance tasks, and can coordinate contractors when specialized assistance is needed.

Key Responsibilities

• Perform practical repairs, basic maintenance, and DIY tasks across Mango Group properties.
• Detect and troubleshoot maintenance issues and attempt to rectify them independently when feasible.
• Handle minor painting, decorating, plumbing, carpentry, furniture repairs, and general upkeep duties.
• Execute straightforward electrical maintenance tasks where trained and escalate complex electrical issues to qualified specialists.
• Manage general housekeeping and oversee facilities maintenance requirements.
• Identify and report health and safety concerns, implementing corrective actions.
• Monitor a dedicated Facilities Mailbox, logging and managing complaints and maintenance-related inquiries about heating, lighting, cleaning, waste disposal, and related services.
• Organize repairs and servicing between internal departments and external contractors, ensuring completion and follow-up.
• Solicit and evaluate quotations from vendors and suppliers for maintenance work.
• Conduct regular site inspections to identify maintenance needs for structures, equipment, furniture, and facilities.
• Prepare monthly Health and Safety audit reports and update Outstanding Points Lists accordingly.
• Collaborate with senior management on various projects and ad hoc tasks.
• Support office relocations, refurbishments, and property-related initiatives.
• Maintain a neat and well-organized stock room.
• Assist in fulfilment and warehouse operations including stock handling, dispatch, and organizational tasks.
• Coordinate deliveries and collections of stock materials.
• Conduct local delivery and collection runs, occasionally traveling to Belfast, Dublin, or other locations as required.
• Provide client transportation from airports or train stations when necessary.
• Offer practical support to Mango Estates including property inspections, housekeeping, maintenance, and contractor coordination.
• Undertake additional duties aligned with role responsibilities and business needs.

Candidate Profile

• Practical and proactive individual with a strong problem-solving mindset and an eagerness to fix and maintain infrastructure.
• Confident in using basic hand tools and performing maintenance and repair work.
• Ability to identify faults and independently determine necessary corrective actions.
• Desirable experience or knowledge in plumbing, carpentry, basic electrical work, painting, decorating, and general building upkeep.
• Previous involvement in facilities management, coordination, property maintenance, or similar hands-on roles.
• Sound understanding of health and safety standards and when to engage qualified contractors for specialist tasks.
• Self-motivated and takes initiative to manage maintenance tasks proactively.
• Willingness to adapt to a dynamic workload involving various practical and operational activities.
• Skilled in independently prioritizing workload and balancing conflicting demands.
• Excellent verbal and written communication abilities for effective interactions via face-to-face, email, and telephone.
• Team-oriented but comfortable working autonomously.
• Possesses a valid full driving license (essential requirement).
• Physically capable of manual handling duties, including lifting and moving loads exceeding 30 lbs.
• Strong relationship-building skills with internal teams, contractors, suppliers, and business leaders.
• Commercially aware with the ability to manage budgets and pursue cost efficiencies through procurement and vendor management.