Embassy Liaison Manager

Overview

Join University College London Hospitals NHS Foundation Trust as an Embassy Liaison Manager, playing a central role in delivering an exceptional international patient experience within a premier NHS Trust. This key leadership position involves shaping and leading the international office services to ensure seamless, high-quality care coordination among patients, embassies, and healthcare teams.

Key Responsibilities

• Serve as the primary contact for Gulf Health Offices in London, fostering and expanding patient referrals while maintaining solid relationships.
• Oversee a team of Arabic Advocates who provide translation and cultural support to patients and families navigating the UK healthcare system.
• Lead and develop a high-performing service supporting international patients and cultivating trusted global partnerships.
• Manage daily operations, ensuring effective coordination between clinical teams, administrative staff, and external stakeholders, prioritizing quality and responsiveness.
• Utilize leadership, communication, and problem-solving skills to handle complex scenarios, enhance service quality, and support organizational growth.
• Promote culturally sensitive care and guide teams to consistently achieve outstanding standards.
• Use data and insights to monitor and improve service performance.
• Bridge cultural and language gaps using Arabic proficiency to facilitate communication between patients, families, clinical teams, and embassy contacts.

Candidate Profile and Skills

The ideal candidate is confident, culturally sensitive, proactive, and well-organized, with the ability to influence, collaborate, and deliver results in a fast-paced, evolving environment.

Additional Information

For more details or to arrange an informal visit, contact Simon Cook, Senior Business Manager, at simon.cook@nhs.net.