Doorman

About Fairmont The Palm

Situated on Dubai's iconic Palm Jumeirah Island, Fairmont The Palm is a luxury resort offering 391 guest rooms and suites, including exclusive Fairmont Gold rooms and lounge. Guests enjoy a variety of eleven international dining venues such as Little Miss India, Frevo, Seagrill Bistro, and more. The property also boasts a large pool and beach area, health club, Serenity Spa Dubai, and a dedicated kids' club.

Role Overview and Responsibilities

• Warmly greet guests and assist them by opening doors when entering or exiting vehicles, with particular care for children, the elderly, and disabled guests.
• Guide guests on vehicle parking protocols and direct valet drivers as needed.
• Review daily event sheets with the Bell Captain to stay updated on guests and hotel activities.
• Maintain comprehensive knowledge of hotel amenities, current promotions, and local events to provide accurate guest information.
• Assist Valet Parkers by issuing valet tickets efficiently.
• Manage traffic flow in hotel driveway areas, prioritizing safety at all times.
• Collaborate with security staff to enforce safety regulations strictly.
• Promptly and professionally handle guests’ luggage using proper and safe techniques.
• Fill in for Bellmen duties when required, including retrieving and loading guest belongings from various vehicles and transporting luggage to the lobby using bell carts.
• Ensure all luggage is accurately loaded and unloaded from vehicles with confirmation from guests before allowing vehicles to depart.
• Positively address guest inquiries and requests.
• Adhere to departmental policies, procedures, service standards, and safety guidelines.
• Manage Lost & Found items appropriately.
• Perform additional tasks as assigned by management.

Qualifications

• A strong passion for delivering excellent guest service.
• Highly organized, goal-driven, adaptable, and capable of performing well under pressure.
• Excellent interpersonal skills with effective problem-solving capabilities.
• Professional appearance and clear communication skills.
• Demonstrated reliability and responsibility.
• Ability to collaborate well with team members.
• Focus on guest needs while maintaining composure and courtesy at all times.