Director, Operations and Supply Chain

Role Overview

This opportunity is for a senior operations and supply chain leader to head U.S. operations for a fast-expanding luxury retail business in New York City. The position is hands-on and strategic, with responsibility for end-to-end operational execution across supply chain, logistics, inventory, customer service, warehousing, transportation, customs, repairs, and merchandising. The role reports into executive leadership and involves managing a team of eight professionals.

Location: New York, NY. Work schedule: hybrid. Compensation: $120,000 to $160,000 annually.

Core Responsibilities

The position spans supply chain planning, operational leadership, retail support, customer experience, after-sales service, special projects, and people management.

Supply Chain and Inventory

• Build and implement inventory plans that keep stock balanced across retail, wholesale, and eCommerce channels.
• Prepare inventory forecasts and align replenishment planning with global headquarters.
• Track stock levels, shortages, allocations, and replenishment needs.
• Review inventory, sales, and order information, and turn it into KPIs and operational reports.
• Keep inventory at the right level to support service goals while limiting overstock.

Operations and Logistics

• Direct all U.S. logistics and distribution activity.
• Supervise warehouse functions including inventory control, receiving, shipping, and order fulfillment.
• Oversee transport partners handling both valuable and non-valuable shipments.
• Lead efforts to reduce logistics costs without compromising service quality.
• Ensure customs compliance, documentation, and coordination with brokers.
• Monitor the performance of third-party logistics warehouse partners.

Retail and Merchandising Support

• Work with merchandising teams on assortments for boutiques and new store launches.
• Manage retail replenishment and product availability across stores.
• Contribute to visual merchandising and allocation planning.
• Review wholesale inventory and suggest actions to improve sales performance.

Customer Service and Orders

• Handle B2B and B2C order flow from placement through final delivery.
• Oversee customer service for retail boutiques, wholesale accounts, and eCommerce customers.
• Maintain a high standard of service by ensuring timely fulfillment and quick resolution of issues.

Repairs and After-Sales

• Run U.S. repair and after-sales operations.
• Coordinate repair processes, outside service providers, transport, customs, invoicing, and turnaround targets.
• Collaborate with global teams to adopt stronger service practices and standards.

Events and Special Projects

• Plan inventory and logistics support for luxury events and product launches.
• Arrange transportation, security, and product handling for off-site events.
• Support High Jewelry stock control and special-order activities.

Leadership and Collaboration

• Lead, coach, and develop a team of eight operations professionals.
• Create scalable processes that can support business expansion.
• Champion continuous improvement across all operational areas.
• Partner closely with retail, sales, marketing, finance, merchandising, and global operations teams.

Qualifications

• A bachelor’s degree is preferred.
• At least 5 years of leadership experience in operations, supply chain, logistics, or inventory management.
• Experience in luxury retail is required; background in jewelry, watches, or premium fashion is strongly preferred.
• Experience managing teams of four or more people.
• Solid knowledge of inventory planning, warehouse operations, transportation, customs, and supply chain processes.
• Experience working with third-party logistics providers.
• Comfort using ERP systems and operational reporting tools.
• Advanced Microsoft Excel capability.
• CEGID or M3 experience is an advantage.
• French language ability is a plus.

Ideal Candidate Profile

The preferred candidate blends strategic thinking with a practical, execution-focused management style. Strong analytical and financial judgment, excellent planning skills, process-improvement experience, strong communication, relationship-building ability, and a customer-first approach are important. Success in a fast-moving, entrepreneurial, high-growth environment is also essential, along with strong problem-solving and decision-making skills.

Benefits

• Annual pay in the range of $120,000 to $160,000.
• Hybrid working arrangement.
• Opportunity to own operations for a growing luxury brand.
• Direct visibility with executive leadership.
• Collaborative and entrepreneurial workplace culture.
• Strong potential for long-term career growth.

Application Information

Applicants were instructed to send a resume by email to Kelly Services.