Director of Operations

Overview

A growing multi-brand quick-service restaurant group in Canada is looking for a senior Director of Operations to oversee its national network. This is a high-impact leadership role based in North York, Ontario, with accountability for operational performance across the country.

The position involves leading a substantial field operations organization, including senior leaders who manage regional teams. The right person will be comfortable moving between corporate strategy and hands-on field visits, working closely with franchisees to strengthen execution, consistency, and results.

Compensation for this role is $140,000 to $160,000, plus bonus and benefits. There is also a clear path for advancement as the business continues to grow.

Key Responsibilities

• Take ownership of overall operational performance across the Canadian business.
• Guide, coach, and develop senior field leaders along with their regional teams.
• Improve profitability, operational standards, and franchisee outcomes.
• Create and roll out operational systems, strategies, and best practices.
• Use data and performance insights to spot gaps and drive stronger business results.
• Support franchise partners through hands-on coaching, issue resolution, and day-to-day operational direction.
• Lead restaurant launches and support onboarding for new franchisees.
• Make sure brand standards, compliance expectations, and guest experience goals are met consistently nationwide.

Candidate Profile

• Extensive senior multi-unit leadership background in a QSR franchise setting is mandatory.
• Solid knowledge of franchise operations and how to support franchise partners effectively.
• Experience managing broad, geographically spread-out operations.
• Strong analytical thinking with sound commercial and financial judgment.
• Proven track record of leading leaders, building capability, and developing future talent.
• Entrepreneurial approach with a practical, solution-oriented mindset.
• Able to switch between strategic planning and active field leadership.
• Prepared to travel frequently across Canada.

Additional Information

This is a full-time onsite leadership position in North York, ON. The role is ideal for an energetic operator who thrives in a high-visibility environment and enjoys combining big-picture thinking with direct restaurant-level engagement.