Customer Success Specialist

About the Company

Founded in 1990, Fagron has developed into a trusted global business focused on personalized medical solutions. With a workforce of more than 2,000 people across 34 countries, the company supports over 200,000 customers worldwide. Its portfolio spans compounding, natural products, software, equipment, and genomics, all aimed at delivering high-quality, ready-to-use and ready-to-administer solutions that improve medical compliance and help advance healthcare. The organization is driven by scientific expertise, innovation, and close collaboration with partners to create better outcomes for customers and communities.

About the Role

This role is centered on delivering strong service to both internal teams and external customers. The goal is to provide accurate, efficient support and help ensure a positive customer experience.

Key Duties

• Act as an initial contact for customer questions received by phone or email.
• Enter and manage orders in the ERP platform.
• Track orders through completion and maintain customer follow-up.
• Work closely with Sales and Operations to resolve issues and support customer requests.
• Handle complaints or service concerns and communicate updates back to customers.
• Maintain accurate customer records in the ERP system.
• Take on other tasks as needed.

Candidate Profile

• A high school diploma or an equivalent qualification is required.
• 1–2 years of customer service experience is preferred.
• Experience in medical devices or pharmaceuticals is an advantage.
• Strong written and spoken communication skills are important.
• The ideal candidate pays close attention to detail.
• Must work well as part of a team.
• Should be comfortable solving problems independently.
• Ability to adjust quickly to new situations and perform with limited supervision is needed.
• Good computer skills, fast keyboarding, and comfort using ERP systems are required.

What the Company Offers

The company provides a supportive environment with opportunities to grow both personally and professionally. The Austin office is located downtown in a high-rise building with easy access and views of the city. Team members enjoy amenities such as free garage parking, daily coffee delivery, weekly catered lunches, and a stocked refrigerator with cold beverages. Benefits also include competitive pay, a 401(k) plan with company matching, medical, vision, and dental coverage, an HSA, and paid holidays/time off.

Equal Opportunity Notice

The employer is an equal opportunity organization and considers applicants without regard to disability or veteran status.