Community Support Officer

About the employer

UniLodge Living Group oversees nearly 130 properties and hotels across every mainland Australian city as well as New Zealand. The organisation employs more than 1,200 people across its brands, all working toward the goal of creating inclusive communities for inspired living.

The opportunity

This full-time Canberra-based position sits within the after-hours operations team. The main focus is resident wellbeing and the overall safety, security, and overnight oversight of the building.

What you will do

• Keep watch over building safety and security, including perimeter checks and handling urgent issues or emergencies during the shift.
• Complete administrative duties such as record keeping, payment processing, audits, and reporting.
• Manage incidents during night duty, including complaints, disputes, and conflict resolution.
• Be a welcoming point of contact for residents who need help, information, or welfare support.
• Handle resident calls relating to noise, disturbances, and lockouts.
• Take part in required training sessions and mandatory staff meetings.

Working pattern

This role requires availability for evening and overnight shifts across a Monday to Sunday roster of 38 hours per week. If a scheduled shift falls on a public holiday, attendance is required.

Mandatory requirements

• A National Police Check completed within the last 3 months.
• A Working with Vulnerable People check.
• Valid Australian work rights.
• A current First Aid and CPR certificate.
• The ability to commit to a 38-hour roster.

Culture and benefits

The workplace is described as trusted, collaborative, engaging, and fun, with a team culture that reflects the diversity of its residents. The organisation supports employee wellbeing and growth through ongoing training, career development opportunities, recognition programs, and mental health resources. Leave options may include study leave and paid parental leave.

Application and hiring notes

Applicants are asked to submit a resume and cover letter. The company states that it is committed to a safe, respectful, and inclusive workplace. As part of the hiring process, candidates must disclose any history of involvement in gender-based violence, aligned with the National Higher Education Code. The employer is an equal opportunity organisation and welcomes candidates from diverse backgrounds. It also states that it will respond to every applicant as part of the Circle Back Initiative.