Clinical Administrative Coordinator

About the Role

This is a full-time remote opportunity based in Tampa, FL, offering flexibility while engaging in challenging work that impacts millions by enhancing healthcare delivery. At UnitedHealthcare, the goal is to simplify healthcare experiences, promote community health, and eliminate barriers to quality care.

Key Responsibilities

• Serve as a Subject Matter Expert supporting teammates.
• Coordinate with clinical teams on service requests.
• Handle member intake and admission/discharge notifications.
• Oversee referral processing, including intake, notification, and census management.
• Address inquiries from members and providers promptly.
• Participate in special projects and other assigned duties.

Work Schedule & Training

This full-time role involves 40 hours per week Monday to Friday, with shifts between 8:00 am and 5:00 pm EST. Occasional overtime may be required. Up to 4 weeks of structured training is provided, Monday through Friday, 8:00 am to 5:00 pm EST.

Qualifications

• High School Diploma, GED, or equivalent experience.
• At least 18 years old.
• Minimum 2 years of customer service experience with problem-solving skills.
• Ability to travel locally up to 10% for quarterly meetings.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and multiple web applications.
• Reside within 20 miles of Tampa, FL, with an approved high-speed internet connection and a dedicated, secure home workspace.

Preferred Background

• Over 1 year of experience with Medicare/Medicaid services.
• More than 2 years in healthcare industry roles.
• Experience with medical terminology, ICD-10, and CPT codes.
• Prior telecommute experience and performance in metrics-driven environments.

Soft Skills

• Strong independent work ethic and accountability with teamwork capability.
• Excellent organizational and multitasking abilities under pressure.
• Effective verbal and written communication skills.

Employee Benefits

• Paid Time Off starting immediately and 8 paid holidays annually.
• Medical, dental, vision, life, and disability insurance options.
• Participation in a Health Spending or Health Savings Account.
• 401(k) plan with company contributions and Employee Stock Purchase Plan.
• Education reimbursement and employee discount programs.
• Employee assistance and referral bonus programs.
• Additional voluntary benefits such as pet insurance, legal insurance, and long-term care insurance.

Additional Information

Salary ranges from $18 to $32 hourly depending on multiple factors like experience and education. UnitedHealth Group is committed to diversity, equity, and inclusion and is an equal opportunity employer. Employment is subject to passing a drug test before starting. Telecommuting employees must adhere to the company's Telecommuter Policy.