Catering and Conference Services Executive

About Mondrian Hotels

The Mondrian Doha offers a vibrant atmosphere ranging from bustling lobby interactions to remarkable events, celebrations, and conferences. With multiple dining and nightlife establishments spread over eight distinct areas on the property, Mondrian Doha stands out uniquely in the region.

Role Overview and Responsibilities

• Manage incoming inquiries for catering, social gatherings, and weddings converting opportunities into confirmed events.
• Actively promote enhanced menus, venue options, audiovisual setups, décor, and additional services to maximize event revenues.
• Seek out and cultivate new business prospects within Arabic-speaking and social market segments.
• Establish and maintain strong connections with wedding and social event planners along with key clients.
• Negotiate contracts and pricing in alignment with hotel policies and management approvals.
• Meet personal and team revenue objectives consistently.
• Conduct professional venue inspections to assist in securing business.
• Draft proposals and contracts adhering to hotel standards and procedures.
• Ensure all payments, deposits, and guarantees conform to finance regulations.
• Oversee social event and wedding management to guarantee client satisfaction and requirements fulfillment.
• Provide support for corporate events when assigned by the management team.
• Serve as the primary liaison for clients from contract execution through the event day.
• Coordinate tastings and assist clients with menu planning in cooperation with the culinary department.
• Help clients in organizing external vendors such as florists, furniture rental, linen suppliers, and entertainment resources.
• Develop event documentation including floor and seating plans along with coordination materials.
• Arrange site visits and planning meetings in preparation for upcoming events.
• Welcome clients on the event day and supervise event execution ensuring smooth operations.
• Successfully hand over event operations to the Banquet team to ensure perfect service delivery.
• Proactively address onsite challenges to maintain a positive guest experience and safeguard revenue.
• Collect client feedback and communicate findings to the Catering Conference Services leadership.
• Participate in Banquet Event Order (BEO) meetings to guarantee coordination across Banquets, Culinary, AV, Engineering, Security, and Front Office teams.
• Maintain accurate and up-to-date event details in the Delphi/Amadeus system.
• Compile and distribute Daily Event Reports to relevant stakeholders efficiently.
• Ensure BEOs, floor plans, and operational notes are thoroughly complete, precise, and timely.
• Facilitate smooth communication and cooperation between departments involved in event execution.
• Organize and maintain both electronic and physical contract files, collecting necessary signatures promptly.
• Keep detailed records of clients and event data in all company systems.
• Manage all correspondence and inquiries related to Catering Conference Services professionally and responsively.
• Collect and prepare event data for internal examination and reports.
• Handle processing of business-related documents including refunds, complimentary service forms, entertainment vouchers, and expense claims.
• Adhere strictly to hotel policies, systems, and standard operating procedures at all times.