Assistant Manager, Group Hospitality

Overview

The Assistant Manager for Group Hospitality will play a key role in managing hospitality services by monitoring vendor performance, ensuring compliance with contracts and regulations, and enhancing service quality and operational efficiency across the institution.

Key Responsibilities

• Oversee the Group Hospitality portfolio, including services such as Housekeeping, Waste Management, Pest Control, Landscaping, Linen & Laundry, and Portering Services.
• Drive vendor performance to meet contractual key performance indicators, uphold service standards, and satisfy stakeholder expectations.
• Ensure adherence to organisational policies, regulatory requirements, audit standards, and safety regulations within the workplace.
• Regularly assess service quality and implement improvements to optimize operational effectiveness and user satisfaction.
• Collaborate with stakeholders and service providers to troubleshoot issues, close service gaps, and support operational functions.
• Manage contract governance, maintain performance reports and documentation to uphold accountability and preparedness for audits.
• Assist in budgeting, procurement, and financial oversight to ensure efficient resource use and value for money.
• Lead or contribute to projects designed to enhance service delivery, operational resilience, and overall organizational results.
• Foster a cooperative, high-performing team environment through coaching, employee engagement, and knowledge sharing.

Candidate Requirements

• Pursuit of or possession of a recognised Degree, ideally in contract management within Healthcare, Hotel Management, Horticulture, or an equivalent field such as Certified Practicing Horticulturist (CPH).
• Experience in managing contracts, vendors, or services, preferably within healthcare, hospitality, or facilities management sectors.
• Excellent skills in stakeholder management, communication, and interpersonal relations.
• Strong analytical and proactive approach with the capacity to manage multiple competing priorities.
• Proven leadership qualities along with project management experience.

Additional Information

Applicants interested in this position should contact the provided email with the job title in the subject line for further details.

Note: Only Singapore Citizens and Singapore Permanent Residents are eligible to apply.