Air Freight Operations Specialist

Role overview

DHL Global Forwarding is looking for an Air Freight Operations Specialist in Ghana to join its freight operations team. The role focuses on managing import and export planning, documentation, and clearance activities while ensuring compliance with internal policies and local regulations. This position sits within DHL Global Forwarding, Freight, the air, ocean, and road freight specialist within DHL Group.

The company operates in more than 220 countries and positions itself as a global logistics provider with a strong focus on connecting people and improving lives. It highlights its worldwide network, customer service standards, and continuous improvement culture.

Job purpose

The main objective of this role is to develop and run import and export processes that support documentation preparation, customs clearance, and customer guidance on international trade requirements, all in line with business strategy, corporate policies, and regulatory expectations.

What you will do

• Carry out import and export plans and workflows to improve service quality and operational performance.
• Handle day-to-day import/export transactions in line with applicable regulations and internal procedures.
• Prepare import/export entries and related operational work according to internal standards and current local customs rules.
• Calculate duties, tariffs, price conversions, and the weight and volume of goods moving to and from international destinations.
• Review invoices and shipping paperwork to support compliance with federal requirements.
• Confirm customer needs, check that delivery and service expectations are being met, and take corrective action when gaps appear.
• Assist customer service teams in resolving incidents and exceptions.
• Provide guidance on export, import, and gateway processes to support business needs and maintain compliance with the local operating environment.
• Help build a strong service culture across export, import, and gateway teams.
• Monitor quality and performance standards and contribute to ongoing process improvement and product optimization.
• Work closely with internal teams such as customer service, product, and sales.
• Investigate and resolve daily operational issues while applying practices and quality standards that improve efficiency and effectiveness.

Stakeholder management

• Engage with and influence specialist teams and third parties, including external service providers.
• Support adoption of new ideas, methods, and working approaches.
• Develop strong collaborative relationships with DPDHL managers across functions.
• Understand the priorities and concerns of customers and other stakeholders, and advise direct reports, customers, and key partners accordingly.
• Offer technical support to line managers and employees.

Level and scope

• This is an individual contributor role that may supervise up to two employees.
• The position may also guide the work of lower-level professionals or oversee processes and programs.
• It includes coaching and reviewing the work of junior team members.

Required experience and education

• A bachelor's degree or an equivalent combination of education and experience is required.
• You should have 4 years of relevant industry experience.

Core knowledge needed

• Customs declarations
• Import and export operations
• Bill of lading handling
• Certificate of origin documentation

Why join

• Opportunity to contribute ideas and skills in a global company working toward shared goals.
• Potential for further career growth and development.
• Competitive compensation.

About DHL Global Forwarding

DHL Global Forwarding is part of Deutsche Post DHL, one of the world’s leading logistics companies, operating in more than 220 countries. The organization emphasizes its large global network, efficient processes, fast response times, and strong customer service. Its vision is to be the logistics company for the world, with a mission of excellence delivered simply, and a purpose of connecting people and improving lives.

The company also states that it is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Additional information

The posting highlights the company’s top employer certification, its focus on attracting and retaining talent, and its commitment to a positive work environment and employee development. It also notes a strategic emphasis on the development of women within the organization as part of DGF Strategy 2025.

Company goals and values

The organization states its goals as being an employer, provider, and investment of choice, while living responsibility. Its values are Respect and Results.