Tech Support Apprentice

About Man Group

Man Group is a global alternative investment management company dedicated to generating superior returns for sophisticated clients through Systematic, Discretionary, and Solutions strategies. Leveraging skilled talent and advanced technology, our investment approaches cover public and private markets across major asset classes, with a strong emphasis on alternatives. Based in London, Man Group manages $227.6 billion and operates worldwide, listed on the London Stock Exchange under EMG.LN, part of the FTSE 250 Index.

Role Overview

The Tech Support Apprentice will ensure the stable operation of a variety of business systems encompassing front and back office environments. Key duties include monitoring essential systems, proactively addressing issues, and identifying ways to reduce recurring problems.

Primary Responsibilities

• Serve as the initial contact for the technical support team, managing user inquiries by prioritizing and setting expectation timelines.
• Provide on-site and remote assistance to users, including active service at Tech Bars.
• Possess a solid understanding of incident and problem management processes.
• Troubleshoot and resolve technical issues, escalating complex problems to specialists and maintaining user relationships.
• Support a broad array of technology platforms while meeting established Service Level Agreements.

Key Qualifications and Experience

• A strong interest in technology combined with a user-centric service approach.
• Familiarity with Apple and Android devices within a Mobile Device Management environment.
• Knowledge of the ITIL framework for service management.
• Basic understanding of Windows operating systems and Citrix is advantageous.
• Experience with trade floor support and market data tools such as Reuters or Bloomberg is a plus but not mandatory.

Application Eligibility Criteria

• Must have the legal right to work in the UK.
• Have continuously resided in the UK or EEA for the last three years.
• Must not have previously completed the course content.
• Cannot pursue any other qualifications simultaneously with this apprenticeship.
• Ability to apply acquired knowledge practically in the role.

Apprenticeship Details

• Qualification: Level 3 ICT.
• Duration: 18 months total (15 months training, 3 months assessment).
• Assessment Components: Knowledge exam, project presentation, and portfolio-based interview.

Inclusion, Work-Life Balance, and Benefits

Man Group fosters an inclusive workplace that respects diversity and promotes equality. Employees benefit from opportunities for personal growth, flexible working, and community involvement through two paid 'Mankind' volunteer days each year. The company offers comprehensive benefits including competitive holidays, pension schemes, insurance coverage, enhanced parental and long-service leave, and depending on location, options like private medical plans, gym discounts, and pet insurance.

Equal Employment Opportunity

Man Group is committed to providing equal opportunities without discrimination based on legally protected characteristics. As a Disability Confident employer, it strives to accommodate candidates requiring adjustments during the recruitment process through accessible communication.