Reservation Manager

Role Overview

Rain Forest Retreats Private Limited is seeking a meticulous Reservation Manager to handle customer booking requirements. This role involves delivering a variety of reservation and planning services, including addressing customer inquiries, offering travel advice, and booking accommodations and tickets.

Key Duties

• Guide and support customers in selecting travel options tailored to their preferences and budgets.
• Make reservations aligning with the clients' needs and financial parameters.
• Verify availability of transportation and lodging for specified travel dates.
• Advise on local tourist spots and activities to enhance travel itineraries.
• Manage payment processes and send booking confirmations to clients.
• Resolve issues related to reservations promptly and efficiently.
• Promote reservation services through selling additional packages or upgrades.
• Respond to customer questions regarding the booking process.
• Upsell services such as travel insurance, upgraded seating, or special packages as applicable.
• Assist customers with modifications or cancellations to their reservations as needed.

Qualifications and Experience

• Possession of any undergraduate degree.
• Experience in sales or public relations, ideally within hospitality or travel sectors.
• Strong background in customer service.
• Effective written and spoken communication skills.
• Capability to manage multiple tasks simultaneously and prioritize responsibilities.
• Proficiency in Microsoft Office applications.
• Competency in data entry tasks.
• Willingness to work flexible hours.